Client Services Representative (RCM Hybrid)

Job Description

Position Overview

We are seeking a Client Services Representative Specialist to support hospital-based revenue cycle operations in San Diego. This role focuses on early-out patient account resolution, helping patients understand and resolve balances while navigating EHR systems and insurance documentation.

This is a hybrid opportunity offering stability, growth, and the ability to make a direct impact on patient financial experience.

Why This Role Stands Out

Hybrid flexibility (3 days onsite / 2 remote)

Competitive pay + full benefits

High-impact role supporting patient Financial needs

Key Responsibilities

Handle inbound patient calls regarding billing, balances, and payments

Resolve early-out patient accounts and outstanding balances

Navigate EHR systems to review and update account details

Review and explain EOBs and itemized statements to patients

Conduct account research and resolve billing discrepancies

Process payments and apply account adjustments

Document all activity in internal systems

Maintain compliance with HIPAA, PHI, and PCI regulations

Qualifications

1–2+ years in healthcare, hospital billing, or patient financial services

Experience with patient accounts, collections, or revenue cycle

Ability to navigate EHR systems

Understanding of EOBs and medical billing processes

Strong communication and customer service skills

Detail-oriented and organized

Preferred Experience

Hospital or health system experience

Early-out AR / patient collections

Revenue cycle or billing platforms

If you have experience in patient financial services or hospital billing and are looking for a hybrid opportunity in San Diego, we encourage you to apply.Company Description

Link Revenue Resources is a fast-growing company in the revenue cycle management industry with the goal of revolutionizing hospital’s revenue cycle. Due to a change in industry regulations and insurance models there has been an increased demand for unique and specialized technology and services catering to healthcare provider’s revenue cycles. Through the utilization of proprietary analytical models, LRR provides ‘safety net’ revenue cycle programs to recover incremental cash in healthcare receivables. Today, LRR works with hundreds of facilities and physician groups nationwide optimizing their return and processes.

Full-time

Hybrid remote