Human Resources Generalist

Title: Human Resources Generalist

Reports to: Senior Human Resources Manager

Supervises: None

Status: Exempt

Objective

The Human Resources Generalist supports a broad range of Human Resources functions with primary responsibility for benefits and wellness administration, payroll and Human Resources Information System support, compliance, associate relations, retention, performance management and the appraisal process, compensation and incentive support, workforce planning activities, job description development, and related Human Resources support activities. The role partners with leadership to ensure consistent application of policies, regulatory compliance, and a positive associate experience. Occasional support of recruitment activities may be required.

Duties and Responsibilities

Administers benefits, wellness, and leave programs, including enrollments, terminations, qualifying life events, and ongoing plan administration

Completes and submits benefit-related billings; reconciles invoices and coordinates with benefit vendors and third-party administrators

Works with third-party administrators to support compliance requirements related to benefit and retirement plans, including COBRA and required reporting

Administers and supports leave programs including FMLA, short-term and long-term disability, employee assistance programs, tuition reimbursement, unemployment, and workers' compensation

Supports accommodation and return-to-work processes by coordinating documentation and tracking requirements in partnership with leadership and vendors

Supports retirement plan administration activities, including enrollments, distribution requests, and year-end census or reporting support

Assists in preparation and review of associate benefit statements and benefit-related communications

Sets up new associates in payroll and timekeeping systems and maintains accurate records throughout employment

Partners with leaders on timesheet review and correction needs, ensuring timely resolution of discrepancies and accurate payroll processing in partnership with Accounting

Updates and maintains associate records in payroll, timekeeping, Human Resources Information Systems, and performance management systems in accordance with internal policies and state and federal guidelines

Prepares and maintains associate personnel files and ensures appropriate confidentiality and record retention

Maintains employment eligibility documentation and completes required new hire reporting in accordance with applicable regulations

Participates onboarding and orientation activities by providing information on policies, procedures, and benefit programs to ensure associates are informed of Human Resources programs

Supports associate relations and retention efforts by responding to associate and leader inquiries and assisting with documentation and issue resolution

Supports workplace investigations as assigned by Human Resources leadership, including documentation, coordination, and follow-up

Administers associate sentiment surveys, including pulse, engagement, exit, and stay interviews, and partners with Human Resources leadership to translate insights into engagement and retention action plans

Supports performance management processes, including documentation and guidance on process steps

Supports the appraisal process, including communications, tracking, documentation, and completion reporting

Assists with salary administration activities, including participation in salary surveys and maintaining related documentation

Supports compensation and incentive administration activities by maintaining program documentation, supporting eligibility tracking, and assisting with communications in partnership with Human Resources leadership

Partners with leaders to Develop, create, update, and maintain job descriptions in partnership with department leaders to ensure accuracy and consistency

Supports workforce planning activities by maintaining headcount and position tracking and assisting with staffing movement documentation

Supports change management efforts related to Human Resources programs, processes, and systems by assisting with communications, documentation, and coordination

Tracks and reports Human Resources metrics such as turnover, retention, appraisal completion, benefits participation, and leave trends to support planning and compliance efforts

Updates the Associate Handbook and other relevant process and policy documents in partnership with Human Resources leadership, department, and legal partners

Develops and administers various Associate relations programs and activities including Associate awards, retention and recognition programs, Associate discount programs and planning of special events

May occasionally support recruitment activities as needed, including coordinating interviews, preparing documentation, responding to applicant inquiries, or supporting recruiting events during peak or specialized hiring needs

Always maintains utmost confidentiality regarding all matters of Human Resources Administration

Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures

Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures

On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs

Relates to others beyond giving and receiving instructions:

Communicates with coworkers or peers without exhibiting behavioral extremes

Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others

Responds appropriately to feedback

Performs other duties as assigned Required Qualifications

Bachelor's degree in Human Resources Management, Business Management or equivalent education and experience

5+ Years of experience in supporting Human Resources functions

Thorough knowledge of Human Resources policies, procedures, federal / state laws and regulations, corporate policy, and employee benefit programs

Knowledge of most Microsoft Office software

Solid interpersonal and public relations skills

Strong organizational skills and attention to detail

Must value a high degree of accuracy

Professional demeanor

Exceptional oral and written communication skills

Assertive problem-solving skills Desired Qualifications

Certifications in Human Resource

Physical Demands

The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.

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