Endpoint Patching Specialist (Infrastructure Specialist 2)

Schedule: Full-time

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BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval

This vacancy is being reposted. Previous applicants need to re-apply in order to be considered.

Overview

We are seeking a skilled and self motivated IT professional to join our Infrastructure & Operations team. In this role, you will support and enhance our enterprise technology environment through endpoint administration, security vulnerability management, system configuration, and cross team collaboration. This position works under the direction of an IT Manager 1 and requires strong technical troubleshooting skills across multiple technology domains.

Key Responsibilities

Identify and remediate security vulnerabilities using Qualys reporting and patching tools such as SCCM/MECM, BigFix, and Qualys Patching.

Manage and support enterprise technologies including Active Directory, network administration, information security, and system connectivity.

Use technical expertise to evaluate, adapt, and improve standard procedures; assist Endpoint Engineering in developing new approaches to recurring issues.

Perform daily Windows endpoint administration, including system updates and patching.

Use SCCM/MECM to diagnose, analyze, and resolve endpoint issues across multiple technology domains.

Monitor enterprise security systems using tools such as Qualys and SCCM; respond to security alerts in accordance with agency policies (including antivirus and spam related events).

Partner with OIT (Office of Information Technology), BWC Risk Management Office, third party vendors, and internal Infrastructure & Operations teams to resolve complex technical issues.

Prepare status reports, document problem resolution efforts, and complete additional related duties as assigned.

Participate in ongoing training; provide guidance and informal mentorship to peers or junior staff through conversation, knowledge sharing, and technical documentation.

For more information about this position, please click here.

To Qualify, You Must Clearly Demonstrate:

Required Experience and/or Education

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or completion of associate core program in computer science or information systems AND 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or completion of undergraduate core program in computer science or information systems AND 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or equivalent of minimum class qualifications for employment noted above.

Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology

Primary Technology: Endpoint Configuration

Major Worker Characteristics:

Knowledge of oral and written communication tools and techniques, customer support and personal service technical writing and documentation practices, state and Ohio Bureau of Workers’ Compensation (BWC) policy, procedures and applicable laws*, vision, mission and goals of BWC*, mathematic principles relative to assigned area in IT, telecommunications, capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware, IT principles, methods and practices in assigned specialty area, software distribution tools and configuration management and mechanisms, organizations operation environment, topology, and protocols, local area and wide area networking principles and concepts, back-up and recovery techniques, performance monitoring methods, basic internet server maintenance techniques, installation and configuration procedures, internet clients, such as browsers and streaming video, system administration methods and procedures, operating systems installation and configuration procedures, technology design, Qualys (reporting & patching module), SCCM/MECM (Microsoft Endpoint Configuration Manager), BigFix

Skill in reading comprehension, speaking, service orientation, installation, troubleshooting, critical thinking, operation monitoring, judgment and decision making, systems analysis, systems evaluations, operation analysis, identifying and specifying business requirements, using data recovery tools and techniques and systems evaluation, and complex problem solving.

Ability to prepare meaningful, accurate & concise reports, stay abreast of current technologies in area of Vulnerability Management & Patching, & define problems, collect data, establish facts and draw valid conclusions developed after employment.

Unusual Working Conditions:

Overtime may be required.

May be required to provide off hours support, either prescheduled or on an emergency basis.

May be required to work during evenings or weekends.