IT and Network Specialist

Overview

VCloud is hiring an IT and Network Specialist to manage and improve the LAN, WAN, and wireless networks at our offices. The role ensures stable, secure, and optimized connectivity for the contact center, with a focus on VoIP and real time traffic. This is a full time remote role with shifting schedules and on call duties. You will report to the Chief of Technology.

We are currently accepting applications from candidates residing in:

Metro Manila

Cebu City

Bacolod City

Iloilo City

Bago City

Silay City

Talisay City

Job Description

Role and Responsibilities

Set up, configure, and maintain LAN, WAN, and wireless networks

Install and manage routers, switches, firewalls, and access points

Monitor performance and troubleshoot network problems quickly

Configure site to site and client VPNs (IPSec, L2TP) and maintain firewall rules

Apply QoS to improve VoIP call quality and reduce dropped calls

Diagnose VoIP issues such as ghost calls and SIP or RTP problems using tools like Wireshark

Perform quarterly preventive maintenance and firmware upgrades

Keep network documentation and diagrams accurate and updated

Set up alerts, usage reports, and analytics for capacity planning

Work with IT support and operations to resolve incidents

Support cloud tools like Google Workspace and Microsoft 365

Qualifications and Education Requirements

Bachelor’s degree in IT, Computer Engineering, or related field

2–3 years in network engineering, preferably in a BPO setting

Knowledge of TCP/IP, DNS, DHCP, VLANs, NAT, routing, and switching

Experience with Cisco Meraki MX, Meraki Dashboard, and Ubiquiti or Unifi devices

Skills in firewall configuration, VPN setup, and traffic shaping

Familiarity with QoS for VoIP and SIP, RTP, and WebRTC

Experience with network monitoring tools like PRTG and Wireshark

Experience with Jira, Confluence, and ticketing systems

Excellent English communication skills and strong problem solving ability

Willing to work graveyard shift if needed

Preferred: CCNA, CCNP, Network+, or Security+ certifications

Key Competencies

Network Management

VoIP Support

Security

Troubleshooting

Recordkeeping

Communication

Reliability #J-18808-Ljbffr