• To handle all inbound calls pertaining to hotel reservation and travel product information and other enquiries.
• To exceed customers' expectation in terms of customer service & accurate information.
• To be able to provide information related to travel and tours for customers' convenient traveling.
• Candidate must possess at least a Diploma level qualification, preferably from Hospitality/Tourism/Hotel Management or equivalent.
• Candidate with Degree level qualification in other fields of study are also encouraged to apply
• Required language(s): Cantonese & Mandarin (fluent spoken English will be an added advantage).
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates from Tourism & Hospitality who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
• Applicant must be willing to work in Malaysia.
• Applicant must be willing to work from rotational shift.
Salary & Benefit:
• 5 working days in a week (rotational in a week)
• Expedia travel benefits (staff discount)
• Commission/ Incentives: can earn unlimited per month.
• Rest & relax area (pool & foosball table, etc)
• Gym and shower facilities.
• Quarterly staff recognition and appreciation
• Travel Centre Consultant > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.
• IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.
Feel free to contact or drop resume as below,
Contact: +60376613636, +60376613671, +60164417413
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