Customer Service Processing Specialist

Work Model:

On-Site

Monday - Friday

8:00 AM - 5:00 PM

What You Will Do:

Make outbound status calls to carriers/transfer companies and clearly communicate next steps

Document call outcomes accurately and efficiently in required systems

Navigate multiple systems and follow established procedures and job aids

Follow up on outstanding information and request missing items as needed

Proactively communicate issues, trends, or improvement opportunities to management

Participate in team problem-solving, process improvement, and cross-training

Adapt to workflow changes and manage time effectively to maintain steady productivity

What You Will Need To Be Successful:

High school diploma or equivalent required

1+ years of work experience preferred

Ability to work independently, stay focused, and meet daily metrics in a fast-paced environment

Strong attention to detail and comfort working across multiple systems

Clear verbal and written communication skills, including the ability to escalate issues appropriately

Strong interpersonal skills and willingness to learn new tasks and processes

Benefits Overview:

401k

Major health insurances

Employee Stock Ownership Plan ( ESOP )

Click here for a complete list of benefits

Interested and qualified candidates can contact Palmer Group at or email .