Desktop Analyst

Job Description

ComResource is looking for a Desktop Analyst.

We need someone to assist in supporting a Tier 2+ client services team during a technology refresh project, providing hands-on support for hardware, software, and deployment activities.

Responsibilities:

Provide in-person technical support in a client-facing IT service environment

Install, configure, and troubleshoot hardware and software

Support PC deployments and device refresh activities

Maintain asset records using a management system

Troubleshoot operating systems, network configuration, and hardware issues

Provide support via in-person, phone, or remote methods

Escalate technical issues as needed

Deliver strong customer service to internal users

Essentials:

Experience supporting desktop hardware and software environments

Strong troubleshooting and diagnostic skills

Experience supporting end users in a client-facing environment

Ability to manage asset tracking and documentation

Strong time management and communication skills

Experience working with Excel including pivot tables or VLOOKUP

Desired:

Associate or Bachelor’s degree in Computer Science or related field

Technical certifications

Experience working with ServiceNow or similar ticketing platforms

Req ID: AM92972134

Full-time