End User Computing Manager (EUC)

**Job#: 3025082**

**Job Description:**

**Title:** End User Computing (EUC) Manager

**Start Date:** 03/23/2026

**Length:** 6-month contract to full time

**Pay Rate:** $72-77, based on experience

**Location:** On-Site, Columbus, OH

**Schedule:** M-F, 8am - 5pm

**Position Summary**

The End User Computing (EUC) Manager is responsible for the strategy, delivery, and operational excellence of all end-user devices and services, including desktops, laptops, mobile devices, peripherals, and virtual endpoint technologies. This role leads engineering, deployment, and support teams while ensuring employees across the organization receive a secure, reliable, and high-quality computing experience.

The EUC Manager oversees cloud computing, automation, maintenance, operations, product release support, and end-user experience initiatives. This position acts as a technical leader for all Windows, macOS, and iOS device support and is recognized as a subject matter expert for complex enterprise endpoint solutions.

**Responsibilities**

**Technology Management**

- Execute the enterprise EUC strategy aligned with the digital experience roadmap and organizational goals.

- Manage the full lifecycle of desktops, laptops, mobile devices, and virtual endpoints.

- Lead, mentor, and develop EUC engineering, deployment, and support teams.

- Own endpoint management platforms including MDM/MAM, patching, vulnerability management, and software distribution.

- Ensure compliance with security procedures and software licensing.

- Oversee ticketing system performance and customer experience standards.

- Define PC standards, policies, and procedures; recommend technology upgrades.

- Establish and monitor SLAs, KPIs, and continuous improvement initiatives.

- Collaborate with Security, Infrastructure, and Service Desk teams on end-user service delivery.

- Manage budgets, vendors, contracts, and licensing.

- Drive standardization, automation, and operational maturity across all endpoint services.

**Staff Management & Development**

- Partner with IT leadership on performance, training, scheduling, and operational issues.

- Ensure adequate staffing to meet mission objectives.

- Conduct performance appraisals and provide feedback.

- Oversee ongoing team training and skill development.

- Promote teamwork and healthy organizational culture.

- Prepare, manage, and assess budget performance.

- Develop staffing plans and forecast future needs.

- Prioritize work based on resource availability and customer impact.

- Recommend and implement process improvements.

- Maintain quality control for people, processes, and tools.

- Establish departmental policies, procedures, mission, and goals.

- Recruit, hire, onboard, mentor, coach, and conduct disciplinary actions when necessary.

- Set productivity and quality standards; monitor progress.

- Recognize team achievements and lead regular team meetings and reporting.

**Project Management**

- Act as a functional project manager on assigned initiatives.

- Assign resources, develop plans, and ensure milestone completion.

- Support departmental project management methodologies.

- Hold teams accountable to PMO standards.

**Other Responsibilities**

Respond to work-related communication promptly.

Lead or participate in committees.

Maintain ongoing professional development.

Participate in on-call rotation as needed.

Perform additional duties as required.<