Front Office Coordinator

Job Description

Salary: $20-$22 DOE

Position Title:Front OfficeCoordinator

Reports To: Administrative Associate

Department: Administration

Status:Part-Time, Hourly, Non-Exempt

Positions Available: 2

Join the Santa Barbara Rescue Mission!

As a Receptionist at Santa Barbara Rescue Mission,you'llplay a vital role in creating a warm and welcoming atmosphere for our organization. Your exceptional interpersonal skills and attention to detail will ensure that visitors and callers have a positive experience from the moment they connect with us. In addition to providing administrative support,you'llembody the values of our mission and contribute to the overall professionalism of our team.

Position Requirements:We'reseeking an individual who embodies professionalism and courtesy, with the ability to navigate a dynamic, multitasking environment. Serving as the first point of contact for public relations,you'llconsistently convey excellence and a positive attitude in all interactions.

Key Responsibilities

Reception & Guest Interaction

Embody professionalism and warmth in all interactions

Extend a warm welcome andassistanceto all visitors

Effectively manage and route incoming calls

Takeaccuratemessages while adhering to confidentiality protocols

Coordinate with staff to ensure efficient handling of calls and visitors

Maintain a log of expected visitors, meetings, and issues for smooth handover to the next shift

Front Desk Operations & Office Organization

Maintain a tidy and organized reception and kitchen area

Includes managingmail sortingand washing/clearing dishes

Oversee automated package distribution

Maintainfrontoffice cleanliness

Order general office supplies for staff

Administrative & Office Support

Provideadditionaladministrative support, including shredding, printing, folding, scanning, recycling, and preparing materials

Collaborate with Program Staff to provide administrativeassistanceas needed

Leaveaccurateandtimelynotes

Donations & Financial Contributions

Assist in donation coordination, including proper receipting and scanning of gift donations

Understand general gift processing procedures and uphold donor confidentiality

Coordinate in-kind donations with Programs

Process food stamp contributions each month

Confidentiality & Compliance

Safeguard confidentiality and safetyin accordance withreception guidelines

The Ideal Candidate Will Have:

A warm, welcoming demeanor and strong interpersonal skills, with the ability to create a positive first impression for visitors, guests, donors, and callers.

Excellent communication skills and the ability to professionally manage and route calls, takeaccuratemessages, and coordinate with staff across departments.

Strong organizational skills and attention to detail, with the ability tomaintainan orderly reception area, manage mail and packages, and keep shared spaces tidy.

A high levelof integrity and discretion, with a commitment to safeguarding confidential information related to guests, donors, and staff.

The ability to multitask and prioritize in a dynamic front-office environment whileremainingcalm, professional, and attentive.

A proactive and service-oriented mindset, with a willingness toassistwith a wide range of administrative tasks and support various departments as needed.

Reliability and initiative in handling operational responsibilities such as supply ordering, donation receipting, and routine administrative processes.

An appreciation for the mission-driven nature of the organization and a collaborative attitude when working with program staff and administrative teams.

Weekly Schedule (20hours/week):

This role is offered as two separate part-time positions that together provide front office coverage throughout the week. Each position works two full days (8:00 AM 4:00 PM) and one halfdayon Wednesday.

Position 1:

Monday: 8:00 AM 4:00 PM

Tuesday: 8:00 AM 4:00 PM

Wednesday: Half day (either 8:00 AM 12:00 PM or 12:00 PM 4:00 PM)

Position 2:

Thursday: 8:00 AM 4:00 PM

Friday: 8:00 AM 4:00 PM

Wednesday: Half day (either 8:00 AM 12:00 PM or 12:00 PM 4:00 PM)

Benefits:

Hiring pay range: $20-$22per hour

Company sponsored 403b Retirement Plan with 4% match

Accrued vacation time

Accrued sick time

13 paidholidays

Part-time