Job Description
Description:
Description
Leading Freight Forwarder / NVOCC/ Customs House Broker/Tank Container Operator, with locations in 24 countries and over 3300 employees strong is seeking a Air Export Customer Service Representative to be based out of its Houston, TX. This position offers an exceptional opportunity.
Responsibilities include but are not limited to:
Coordinating air export shipments and processing the files from A to Z
Communicating with customers, staff, vendors and overseas agents
Provides excellent and timely customer service by proactively informing clients of the status of their shipments
Receiving, reviewing and processing high volume, and/or complex export transactions
Developing and maintaining excellent service to internal and external customers
Working with airlines/trucking companies to obtain quotations and handle the movement of freight
Responding to rates requests received from clients and overseas offices/ agents
Arranging, booking and confirming cargo space with the carriers
Preparing and processing House AWBs, Master AWBs, Invoices, Insurance Certificates, Certificates of Origin, Consular Documents, EEIs, etc.
Handling the export cargo as required by the TSA regulations
Handling the AES submissions, as per Government Regulations
Reviews and monitors all AES data submission rejections, requests for information from clients, government agencies, and other correspondence.
Adhering to all domestic and international shipping regulationsRequirements:
Job Requirements:
2-5 years experience in handling Air Export shipments for a Freight Forwarder
Ability to work independently, multi-task, be a team player and work in a fast paced environment
Strong communication skills
Ability to meet strict deadlines daily
Possess excellent written and verbal communication skills
Strong computer skills and knowledge of Microsoft Outlook, Excel and Word.
Experience with the handling of hazardous materials a plus
IATA DG Certification a plus
TSA training Certification a plus
Knowledge of Air Import operations a plus.
Benefits include:
Medical, Dental, Vision
Flexible Spending Account (Medical and Dependent Care)
401(k) with company match
Company paid Life Insurance, Short-Term Disability and Long-Term Disability
9 Paid Holidays plus PTO and Sick Leave
Voluntary Time Off
Employee Assistance Program
Tuition Reimbursement
Employee Referral Program
Employee Discounts
When applying, the candidate should include salary requirement.
Background check required.
Only those considered for the position will be contacted. Thank you for your interest.
Full-time