Player Services Coordinator - PT

Introduction

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Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

Providing administrative support and performing general duties

Prepare and type correspondence, reports, forms, charts and graphs as needed

Ensure competency of work from the standpoint of grammar, composition, and format

Assist with departmental files and records as required

Place, accept and screen telephone calls and refer calls to others as appropriate

Receive, open, and distribute incoming mail and documents

Able to operate fax machines and photocopiers

Must have the ability to operate a postage meter and ensure correct postage and date is stamped on letters and packages

Make copies for department as requested in a timely manner according to established quality standards

Responsible for departmental purchasing, management/inventory of supplies and office equipment maintenance such as monthly meter readings

Maintains attendance records of team members and liaise with members of management to ensure compliance with

Hollywood Casino's attendance policy

Maintains strict confidentiality of all files, communications and information in the conduct of company business

Accountable for the physical operation of the Casino Credit function, including pulling, filing and entering of credit information on customer accounts after soliciting information by phone, letter or online.

Responsible for implementing the approved Credit Policy and procedures with respect to establishing casino clientele's credit privilege by evaluating credit history of applicants.

Monitors all credit play and runs reports.

Aids in promotion of new casino credit business.

Establishes disposition of credit issued and follows up on credit decisions.

Reviews player rating to assure legitimate credit play as needed

Any additional duties as assigned by the Player Services Director Requirements

Must have an outgoing, energetic and enthusiastic attitude

Must be comfortable initiating conversations and creating a fun environment with our guests

High school diploma or equivalent required

One-year experience in a secretarial or administrative position

Flexibility with scheduling

Must be proficient in Microsoft applications (Excel, Access, Word)

Good verbal & written communication skills, must be fluent and literate in English

Ability to work under pressure in a fast-paced environment with multiple priorities

Capacity to work independently with minimal direction

Must be able to listen and respond to visual and aural cues

On occasion, must be able to tolerate areas containing high noise levels, and bright lights

Knowledge of the hotel/casino industry a plus

Successful or better performance against Performance Appraisal Standards

Ability to adapt to changes often and have strong multi-tasking skills

Teamwork - ability to work collaboratively within the outlet for effective day to day operations

Compliance with all regulatory, governmental, and safety requirement

Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment

Knowledge of and compliance with department, property and company policies and procedures

Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces