IT Support Engineer

Title: IT Support Engineer

Location: Santiago, Chile (on-site at office in Las Condes)

Type: Full-time; Reports to IT Management

Objective:

Provide first-level technical support to internal users, resolve hardware and software incidents, and escalate complex issues to the corporate T2/T3 team.

Responsibilities:

Handle and log requests and incidents via help desk, phone, and email.

Diagnose and resolve basic hardware, software, printer, and network connectivity issues.

Install and configure desktop computers, laptops, and peripherals according to corporate standards.

Manage user accounts, permissions, and password resets in Active Directory or equivalent systems.

Escalate unresolved incidents with clear documentation to the T2/T3 team.

Maintain updated documentation and knowledge base.

Participate in asset inventory and software deployments.

Requirements and Qualifications:

Education: Computer Engineering, or related field; or equivalent experience.

Experience: 1–3 years in desktop support or help desk.

Technical knowledge: Windows 10/11, Microsoft Office, basic LAN/Wi Fi networking, Active Directory, printer support, ticketing tools (e.g., ServiceNow, Jira).

Soft Skills and Competencies:

Clear and empathetic communication with non-technical users.

Problem-solving and logical thinking.

Time management and ticket prioritization.

Teamwork and willingness for rotating shifts or on-call, if applicable.

Benefits

Health insurance

Agreement with Isapres and oncological insurance

Bonus in Fiestas Patrias and New Year's Eve

Opportunities for professional growth and continuous learning

Collaborative culture and focus on operational excellence

Time flexibility

Annual performance bonus