Centralized Scheduling Rep, Full Time, 1st Shift

The Centralized Scheduling Representative will promptly answer telephone calls and schedule patients in a timely manner within Department guidelines. In addition to scheduling outpatient tests and procedures, the Centralized Scheduling Rep will enter demographic and insurance information, Pre-Cert Info when applies, into the 1Chart Scheduling system. The Centralized Scheduling Representative accurately listens to requests from patients, physicians, physician’s office personnel, and inter-hospital departments in an effort to effectively schedule patients for procedures giving high priority to customer service and complete customer satisfaction. Must maintain the Dept Standards of “Talk Time” and also working together as a team. The Scheduling Representative is responsible for checking Medical necessity, and patient Insurance. The Centralized Scheduling Representative assists in maintenance and upgrade of the 1Chart Scheduling system.

1. Accurately searches for Medical Record numbers.

2. Accurately schedules patient for correct test at correct facility.

3. Schedules patients promptly and efficiently.

4. Accurately enters patient demographic and insurance information in 1Chart Scheduling system.

5. Accurately relays preps/arrival times/directions to facilities, etc. to caller.

6. Prioritizes multiple simultaneous customer requests and events.

7. Maintains logs and files as directed.

8. Required to attend 100% of departmental staff meetings.

9. Responsible for managing personal time and attendance, notifying supervisor immediately of issues.

10. Responsible for knowledge of policies and procedures pertinent to their work areas annually.

11. Checks Medicare compliance in 1Chart thru Medical Necessity, based on guidelines set forth by Medicare.

Additional Skills (check only the items that the employee has successfully demonstrated)

a. Registration- Accurately searches for the correct medical record, updates necessary data, and maintains an accuracy rate of 90% or better.(Score: 50%)

Key Talents:

· Should possess a drive to be TEAM ORIENTED.

· Should possess strong ETHICS with a clear understanding of right and wrong which guides actions.

· Should possess DISCIPLINE to actively impose structure onto Registration personnel.

· Should possess a disposition of RESPONSIBILITY, assuming personal accountability for work.

· Should be a PROBLEM SOLVER, able to think things through with incomplete data.

· Should possess EMPATHY, able to relate to the feelings and perspectives of others.

· Should possess INDIVIDUALIZED PERCEPTION, being aware and attentive to individual differences.

· should possess the ability to be a RELATOR, building bonds that last

· Should possess SERVICE, a drive to be of service to others.

· Should possess a desire for COMPETENCE, a need for expertise or mastery.

· Should be PERSUASIVE, able to persuade others in a logical manner.

· Should be DETAIL ORIENTED.

Education Required

· High School diploma/GED required.

Education Preferred

· Post secondary education preferred.

License, Certification and/or Registration

Experience

· Two to Three years in customer service/ public relations role preferred.

· Will consider two years of previous work experience in other fields.

· Previous experience with automated telephone equipment and multi-line telephone desired.

· Medical Terminology and previous scheduling experience desired.

Additional Skills/Abilities

· Excellent verbal and written skills required.

· Must possess ability to work in a fast-paced environment with a positive attitude.

· Must demonstrate effective time management skills.

· Must demonstrate efficiency and organizational skills with the ability to multitask.