Pega AMS

PEGA Dev and Application Maintenance and support Must Have Technical/Functional Skills Pega RPA PRPC 24.2, Certified CSSA, Constellation Roles & Responsibilities * Key Responsibilities ; PEGA PRPC 24.2 and Constellation Certified * 1.

Production Support & Maintenance * Provide L2/L3 support for Pega applications.

* Monitor production environments and resolve incidents within SLA.

* Perform root cause analysis (RCA) for recurring issues.

* Coordinate with business users for issue clarification and resolution.

* Manage batch jobs, agents, and queue processors.

* 2.

Application Enhancements * Implement change requests and minor enhancements.

* Configure workflows, case types, UI rules, and business rules.

* Optimize existing flows and decision rules.

* 3.

Performance & System Monitoring * Monitor system performance and recommend improvements.

* Debug performance issues using Tracer, Clipboard, PAL.

* Manage data pages, reports, and integrations efficiently.

* 4.

Deployment & Release Management * Support deployment activities across Dev, QA, and Production.

* Manage product rules and ruleset versions.

* Perform impact analysis before deployments.

* 5.

Integration Support * Troubleshoot REST/SOAP integrations.

* Work with external systems and APIs.

* Handle authentication mechanisms (OAuth, SSO). * 6.

Documentation & Compliance * Maintain technical documentation and KT documents.

* Ensure compliance with organizational and security standards.

Salary Range- $110,000-$145,000 a year #LI-OJ1