UX Project/Program Manager

Open for Peoria IL as well Position’s Contributions to Work Group: - Manage design operations, including intake processes and backlogs - Work closely with design managers on prioritization, goal-tracking, and resource planning - Drive review cadences, status updates, and timely delivery across product development lifecycles - Document and optimize frameworks, standard processes, and best practices for the design teams - Establish predictable, repeatable processes that help Studio leaders and contributors prioritize, plan, and execute multiple parallel projects - Foster cross-org transparency by working closely with Design, Research, Product, and Engineering leaders to create, maintain and publish reporting and dashboards that share project information and illustrate progress against goals - Work with the Manager of Program Management and cross-functional leadership to identify and implement new programs to raise the customer-experience bar for the entire CLIENT Digital organization - Facilitate knowledge sharing and collaboration across UX portfolio teams - Create seamless onboarding experiences and team-wide standards for new hires - Identify opportunities for training and support resources to enhance the team's capabilities - Facilitate cross-functional collaboration between design, business, and engineering teams - Provide regular updates and communicate effectively with key stakeholders Escalate issues, anticipate trade-offs, and balance business needs with customer - experience constraints Typical task breakdown: - Lead design operations: intake, backlog management, and prioritization.

- Collaborate with design managers on goal-tracking and resource planning.

- Drive review cadences and ensure timely delivery across product lifecycles.

- Document and optimize frameworks, processes, and best practices.

- Create and maintain dashboards and reporting tools for transparency.

- Facilitate onboarding, training, and knowledge sharing.

- Escalate issues and manage trade-offs between business and user needs.

Interaction with team: - Lead design operations: intake, backlog management, and prioritization.

- Collaborate with design managers on goal-tracking and resource planning.

- Drive review cadences and ensure timely delivery across product lifecycles.

- Document and optimize frameworks, processes, and best practices.

- Create and maintain dashboards and reporting tools for transparency.

- Facilitate onboarding, training, and knowledge sharing.

- Escalate issues and manage trade-offs between business and user needs.

- 3 folks on WD team.

- Working with product engineering and user Experience team (Stakeholders) Work environment: - Lead design operations: intake, backlog management, and prioritization.

- Collaborate with design managers on goal-tracking and resource planning.

- Drive review cadences and ensure timely delivery across product lifecycles.

- Document and optimize frameworks, processes, and best practices.

- Create and maintain dashboards and reporting tools for transparency.

- Facilitate onboarding, training, and knowledge sharing.

Escalate issues and manage trade-offs between business and user needs.

Education & Experience Required: - Bachelor’s degree or equivalent industry experience.

- 8+ years of successful experience as a Producer, UX Program Manager leading large projects through the full product development life cycle in a large, cross-functional in a user experience or design team.

- Lead design operations: intake, backlog management, and prioritization.

- Collaborate with design managers on goal-tracking and resource planning.

- Drive review cadences and ensure timely delivery across product lifecycles.

- Document and optimize frameworks, processes, and best practices.

- Create and maintain dashboards and reporting tools for transparency.

- Facilitate onboarding, training, and knowledge sharing.

- Escalate issues and manage trade-offs between business and user needs.

Top 3 Skills - Program and Project Management – Leading complex UX initiatives across teams.

- Cross-functional Collaboration – Aligning stakeholders and driving clarity.

- Process Optimization with AI tools ( Copilot ) – Creating scalable, repeatable workflows and frameworks.

Additional Technical Skills (Required) - Program and Project Management – Leading complex UX initiatives across teams.

- Cross-functional Collaboration – Aligning stakeholders and driving clarity.

- Process Optimization – Creating scalable, repeatable workflows and frameworks.

- Experience managing UX programs and Research integration (Desired) - Deep understanding of human centered design - Agile and Waterfall methodologies Soft Skills (Required) - Strong written and verbal communication.

- High attention to detail.

- Ability to manage multiple priorities under tight deadlines.

- Sense of ownership, urgency, and drive.