IT Support Specialist

Job Description

Remote IT Support Technician (Microsoft 365 / Azure)

Location: Remote (Candidate must reside in the Midwest, USA)

Job Type: Full-Time / Contract (adjust as needed)

Position Overview

We are seeking an experienced Remote IT Support Technician to support end users in a Microsoft-centric environment. The ideal candidate is fluent in Microsoft 365, comfortable with Azure fundamentals, and experienced in providing remote user support in a professional business setting.

This role requires strong troubleshooting skills, clear communication, and the ability to work independently while supporting users across multiple locations.

Key Responsibilities

Provide remote technical support for end users (Windows, Microsoft 365)

Administer and support Microsoft 365:

Exchange Online

Outlook

Teams

OneDrive / SharePoint

User management via Entra ID (Azure AD):

User provisioning

Group management

License assignment

Troubleshoot:

Login and MFA issues

Email and Teams issues

Device and profile-related problems

Escalate complex issues appropriately and document resolutions

Work independently while maintaining clear communication with users and management

Required Qualifications

Minimum 3 years of IT support experience

Strong hands-on experience with Microsoft 365

Working knowledge of Azure / Entra ID

Proven experience supporting users remotely

Strong troubleshooting and documentation skills

Reliable internet connection and professional remote work setup

Must currently live in the Midwest (US)

Preferred Qualifications

Experience with:

Intune / device management

Conditional Access

Security & compliance basics

Experience supporting professional services environments (law, finance, consulting)

Microsoft certifications (nice to have, not required)

What We Offer

Fully remote position

Stable workload with clear expectations

Opportunity to work in a modern Microsoft environment

Competitive compensation based on experience

Full-time

Fully remote