Senior Experience Designer

Senior Experience Designer Your future starts here Imagine being part of a team that helps clients build better relationships with their customers.

When you join us, you will help our clients identify and execute experience-led strategies that improve real outcomes.

Every day, we collaborate with clients and each other to bring human-centered design and technology expertise, paired with deep industry experience, to deliver measurable business results.

Position Description At G2O, we believe great experiences are built when design and research work hand in hand.

We are looking for a senior practitioner who can lead hands-on product design while also running the research needed to inform decisions and clearly explain the rationale behind them.

As a Senior Experience Designer, you will be embedded with a client team in financial services, to help shape and improve a digital product.

You will spend most of your time designing in Figma and moving work toward delivery, typically around a 70/30 split of design to research depending on the phase of the work.

You bring a service design mindset: you step back to understand the end-to-end journey, then dive into the details of individual touchpoints and features.

On the research side, you will take a hybrid ownership role.

You will define learning objectives, select methods, create discussion guides, facilitate sessions, and synthesize findings.

Recruitment and logistics may be supported by the client or engagement team when available, but you are comfortable owning the work when you need to.

You will partner closely with client stakeholders and collaborate with the client’s technical vendors to ensure what you design is feasible, aligned, and rooted in real user needs.

You will often present alongside teammates (product, technology, or other design partners) and you are also capable of defending decisions on your own when required.

Day to Day Key Responsibilities Include: Design You will own product design work from concept through delivery.

This includes mapping flows, designing component-level screens, and building interactive prototypes in Figma.

You will explore multiple directions, make clear tradeoffs, and keep the quality bar high for anything that reaches the client.

You will work within an existing design system and contribute improvements when gaps appear, such as proposing patterns, refining components, and documenting usage guidance so the work can scale.

You will collaborate with the client’s technical vendors to ensure design intent is understood and carried through into implementation.

Research & Insight You will plan and conduct the research needed to move design forward with confidence.

You will scope learning objectives with stakeholders, choose appropriate methods, and facilitate sessions ranging from 1:1 interviews to remote unmoderated studies.

You will connect insights across multiple sources to make sense of what is happening and decide what to focus on next.

You will translate findings into clear implications for design, prioritization, and product direction.

You will think beyond single touchpoints when needed by mapping journeys, spotting gaps across channels, and identifying where improvements can drive the most value.

Most of the work will lean closer to feature-level and workflow design, with the ability to zoom out to cross-channel journeys when the problem demands it.

Client Partnership You will build strong, trusting relationships with client stakeholders and contribute as part of a larger engagement team.

You will participate in presentations and working sessions, clearly articulating the rationale behind your recommendations and tying decisions back to customer needs and business goals.

You will be comfortable navigating complex dynamics in regulated environments and communicating with clarity, empathy, and confidence.

When needed, you can present directly to senior stakeholders and defend decisions independently.

Practice Contribution You will contribute to the ongoing evolution of G2O’s Experience practice.

You will share what you are learning from client work, help refine how we do things, and bring fresh perspectives on tools, techniques, and trends that strengthen our craft.

The Ideal Candidate: You are a designer first, and you do not wait for someone else to do the research.

You can plan it, facilitate it, and synthesize it, then use what you learn to make stronger design decisions.

You are comfortable presenting to stakeholders and you can also do the quieter work of listening closely in a user interview.

You think in journeys and systems.

You know how to step back to understand what people need across a broader experience, then dive in to nail the details of flows, screens, and interactions.

You are passionate about helping companies reduce customer pain points and you can tell a clear story that helps others act.

You are skilled at translating client language into customer language and focusing teams on what matters.

You are not interested in technology for technology’s sake.

You care about solving human problems through thoughtful product design, and you are comfortable working alongside technical vendors and translating between design intent and what is feasible.

You like seeing projects through.

You bring structure to ambiguity, you follow through on commitments, and you raise the bar for quality and clarity.

Qualifications 7+ years of experience in product, UX, or experience design, preferably with a mix of agency and client-side experience Demonstrated experience doing both design and research, including planning, facilitating, and synthesizing research to inform and defend design decisions Strong hands-on product design skills in Figma, including component-level design, user flows, and interactive prototyping Experience working within an existing design system and contributing to its evolution through patterns, components, and documentation Experience with service design methods such as journey mapping and service blueprinting, with the ability to think across channels and touchpoints when needed Deep understanding of how design fits within design thinking, lean product, and agile development approaches Strong presentation and storytelling skills, with the ability to articulate the rationale behind work in a way that builds trust with clients Experience collaborating with technical vendors or development partners to carry design intent through to implementation Banking or financial services experience is strongly preferred.

Experience in other regulated industries is also valued.

Degree in design, HCI, psychology, or a related field Occasional travel may be required, though it is unlikely More about G2O We’re different than other companies at G2O.

We blend research and design, technology, and data expertise to deliver the solutions our clients crave, and we do all of this as one in-house team, from vision to execution.

We’re also the largest company of our kind based in Ohio to do this, and have been evolving how we do it for 40 years.

Individually, we bring a wealth of experience from diverse backgrounds, personally and in business.

We’re a diverse and passionate team of leaders and experts in technology, data, analytics, design, content, and more.

But we are best when we put our minds together.

Each person brings something distinct to our team, a unique flavor to their background or experience.

That makes for stronger collaboration and elevates outcomes for our clients.

Are you ready to collaborate to greatness with us?

Learn more at g2o.com/careers