Customer Billing Manager

Orange Business is here!

About us

Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Réalise toutes les opérations de gestion facturation des contrats multiproduits dans le respect des processus et des règles.

Met en oeuvre ou fait mettre en oeuvre les conditions tarifaires contractuelles et applique ou fait appliquer les corrections éventuelles.

Analyse les anomalies de facturation

Assurer la relation avec les clients en interne et externe.

Faire vivre au client une expérience différente humaine et digitale

Être le garant de la satisfaction client en veillant au respect des engagements contractuels et à la qualité des prestations fournies.

About you

Excellente communication Bonne gestion de la relation client Bonne gestion du temps, être organisé Travail d’équipe (utilisation d’une approche d’équipe pour résoudre les problèmes) Traiter les tâches selon les processus prédéfinis Attitude proactive, motivée et déterminée. Capacité à travailler sous pression et sur plusieurs tâches Orienté résultat Volonté d’apprendre et d’élargir ses connaissances Analyse/résolution de problème et incident Connaissance informatique, Microsoft Office Etre aimable et dynamique Savoir négocier, argumenter, persuader, faire adhérer

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.