Quality Assurance Specialist

This QA role is responsible for ensuring that quality assurance standards and client satisfaction are delivered throughout the product lifecycle. You will execute structured QA activities — including Functional, Smoke, Regression, and Exploratory testing — to validate that features work as expected, builds are stable, existing functionality remains intact, and unexpected issues are uncovered. Your work will help maintain high quality with speed and agility across releases.

This role involves bug tracking and management, working closely with the QA Lead, developers, designers, project managers, and other QA team members to clarify requirements, raise defects, and escalate risks as needed. Career development guidance is typically provided by the QA Lead and may be adapted based on account or location.

You Will:

Be co-responsible for the quality of projects based on the requirements and design specifications.

Have the ability to ask the right questions and identify if any information is missing or unclear

Identify and raise risks

Be able to analyze and understand details and requirements of projects and tickets

Have to provide direct, clear and concise feedback

Monitor the quality of projects based on the requirements and design specifications

Attend meetings, provide status updates, learn, and provide feedback

Communicate test results, issues, and risks found to project team members, project managers, and QA management through the various channels

Identify test data, create and maintain comprehensive test plans, write and maintain test cases/scripts

Apply industry standard testing methodology, strategies and industry best practices

Create traceability matrix documents and checklist documentation based upon project requirements

Perform functional and non-functional testing

Effectively communicate statuses

Create defect tickets and track issues to resolution

Create reports and related metrics at different levels

You Have:

Experience performing Functional Testing to ensure features work as expected.

Ability to conduct Smoke Testing to verify the stability of builds.

Skills in executing Regression Testing to confirm existing functionality remains unaffected.

Experience carrying out Exploratory Testing to uncover unexpected issues.

Strong capability to track, report, and manage bugs throughout the development lifecycle.

Ability to collaborate closely with developers and stakeholders to clarify requirements and defects.

A proactive mindset to take ownership of the QA process and deliverables for your project.

Capability to identify and escalate risks, issues, and potential blockers.

Experience working with content managed through CMS (Adobe AEM).

Minimum 2 years of experience in software quality assurance.

Bachelor’s degree in software engineering or related field or equivalent work experience.

Experience working with local and offshore teams

Experience in task management and defect tracking tools like Jira and/or similar

Ideally English Proficiency (B2 reading, writing, and conversation).

What We Offer:

Maternity and parental leave extra days

Competitive benefits packages

Vacation, compassionate leave, sick days, and flex days

Access to online services for families and new parents

Diversity and Inclusion Board with 12 affinity groups

Internal learning and development programs

Enterprise-wide employee discounts

And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning

Improve collaboration and team relationships.

Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based:

If Canada based:

If U.K. based:

If Costa Rica based: