Administrative & Claims Support Coordinator

Job Description

Dillman & Dillman, LLC dba 3D Claim Solutions

3dclaim.com

Job Summary

The Administrative & Claims Support Coordinator provides comprehensive administrative, claims, financial, and backend support to ensure smooth daily operations and efficient claim handling. This role is essential in managing documentation, coordinating schedules, supporting claim file setup and processing, and assisting with finance and compliance-related tasks. The ideal candidate is highly organized, detail-oriented, and comfortable working across multiple functional areas in a fast-paced environment. We are looking for an autonomous problem-solver to support the day-to-day operations of a growing business.

Key Responsibilities

Administrative & Office Support

Manage mail, document control, and shared communications

Coordinate calendars, meetings, agendas, travel, and internal events

Serve as primary call handler and office operations support

Maintain office supplies, equipment, and general upkeep

Track deadlines and assist members with HR documentation and compliance

Claims Administration Support

Manage lead data, client intake, contracts, and onboarding documentation

Open, maintain, and organize claim files, deadlines, and required notices

Upload and manage claim documentation data

Support document collection and claim packet assembly

Prepare, proofread, and format correspondence

Assist in the coordination of vendor scheduling, inspections, and compliance requests

Set up clients with claim payment processing

Assist with claim call ins and third party documentation requests

Finance & Accounting Support

Create and maintain invoice templates and assist with payment tracking

Assist with payroll processing for hourly staff and contractors

Reconcile expense reports and assist in processing employee reimbursements

Assist with payroll administration and benefits related documentation

Support compliance and reporting for 401(k), 1099, W 9, and year end tax documentation

Backend & Special Projects

Track and manage professional licenses and related requirements

Support employee and contractor onboarding processes

Assist with basic social media support when required

Provide general backend and operational support as needed (ad hoc)

Required Qualifications

Proven experience in administrative, operations, or support roles

Strong organizational and document management skills

Excellent written and verbal communication skills

High attention to detail and ability to manage multiple priorities

Proficiency in office productivity tools and document management systems

Ability to handle confidential information with professionalism

Flexibility to work in a changing environment

Preferred Qualifications

Experience in property insurance, claims, legal, construction, or professional services environments a plus

Experience coordinating vendors or external service providers

Basic accounting, payroll, or bookkeeping support experience

Work Environment & Expectations

Fast-paced, deadline-driven environment

Collaborative team setting

May require occasional flexibility in hours based on claim volume or critical deadlines

Compensation & Benefits

Compensation Range:

$22 – $37/hour

This range represents the good faith wage range the Company anticipates relying upon when setting compensation for this position and may be based on internal pay scales, comparable roles, or budgeted amounts. Final compensation will be determined based on factors such as experience, qualifications, skills, and internal equity.

Full-time/Part-Time applications will both be considered

Hybrid (in-office/WFH) options may be available

Incentive Compensation:

Eligible for bonus, which may be performance based or company-based and subject to applicable terms. Incentive compensation is not guaranteed.

Benefits Overview:

The Company offers a comprehensive benefits package, which may include:

401k matching

Paid time off and paid holidays

Sick leave and other paid or unpaid leave as required by law

Additional fringe benefits and allowances, as applicable

Pay Transparency Notice:

In accordance with Connecticut law, applicants and employees may request the wage range and a general description of benefits for this position at any time, and such information will be provided prior to or at the time of an offer of compensation. The Company does not inquire into or rely upon an applicant’s wage history when determining compensation.

Equal Opportunity Statement

Dillman & Dillman, LLC dba 3D Claim Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, disability, or any other protected status.

Full-time

Hybrid remote