Customer Service Representative

Job Description

Please note: you must be eligible for or acquire a Illinois State Life & Health Insurance License in order to work for this location.

We're a growing company seeking enthusiastic Customer Service Representatives to join our team. Our mission is to deliver exceptional service while helping our clients succeed.

Position Overview:

As a Customer Service Representative for our Lisle, IL office, you'll play a key role in providing outstanding support to our valued customers. This is an opportunity to grow your career in a dynamic, supportive environment.

Key Responsibilities:

• Respond to customer inquiries through phone and email

• Process customer requests and maintain accurate records

• Identify and escalate priority issues

• Collaborate with team members to provide optimal customer experience

• Follow up with customers to ensure satisfaction

• Document customer interactions and account updates

Required Qualifications:

• High school diploma or equivalent

• Basic computer proficiency

• Strong communication skills

Desired Qualifications:

• Previous customer service experience

• Familiarity with CRM systems

Compensation & Benefits:

• Competitive hourly rate: $16-20/hour, based on experience

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off

• Professional development opportunities

• Regular Monday-Friday schedule

Join our team and build your career in a supportive, growth-oriented environment. We value diversity and welcome all qualified applicants.

We are an Equal Opportunity Employer committed to creating an inclusive environment for all employees.

Full-time