Industry: BPO Company
Location: Quezon City
Salary: P80,000 (Negotiable)
• Handle inbound, and / or outbound, and / or non-voice transactions with Japanese customers.
• Ensure customer satisfaction in transactions by providing the best solutions for their complaints and queries.
• Ensure accurate documentation of each transaction and compliance to all company policies and procedures
• Escalate transactions to proper parties following proper protocols
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Keep all company information which includes customer information confidential and secured.
• Strong proficiency in Japanese language (speaking, reading and writing)
• Ages 18 to 45 years old with good English communication skills.
• At least 3 years in college with no back subject from previous levels.
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