IT Salesforce and Java Implementation Business Analyst

Business Analyst

Hybrid

Description:

Diversified Systems is searching for an experienced and ambitious IT Salesforce and Java Implementation Business Analyst who will under general direction, as part of a team, provides program technical assistance to data systems professionals and technicians engaged in establishing and enhancing Ohio's Comprehensive Child Welfare Information Systems (CCWIS) (i.e., Ohio Statewide Automated Child Welfare Information System [Ohio SACWIS]; Business Intelligence Channel [BIC]; Results Oriented Management [ROM]; TEAM Ohio) and other child serving program applications (i.e., adoption and placement data; child abuse and neglect tracking; intake and assessment; resource management; program eligibility and financial tracking).

Responsibilities:

Remaining current in program policy changes.

Providing program technical assistance to development personnel and contractors in determining scope and requirements derived from federal system requirements document (i.e., interpreting federal and state statutes to ensure compliance in child welfare information system design).

Creating, updating, and reviewing design documents; planning, developing, and recommending performance criteria and test case scenarios (i.e., creating realistic child welfare scripts).

Conducting system tests to ensure expected outcomes and to test user scenarios.

Assisting with data conversion from current child welfare information systems.

Assisting in implementation of new systems.

Developing marketing material for partner agencies.

Developing webinars, procedure manuals, and user support documentation.

Monitoring adherence of system development to federal and state requirements.

Providing help desk customer service to system users (i.e., county Public Children Service Agencies (PCSAs), Title IV-E Juvenile Courts, private non-custodial agencies (PNAs), and private child placing agencies (PCPAs)).

Creating and delivering trainings to system users in conjunction with other bureaus to ensure program compliance through use of state's child welfare information systems.

Monitoring counties knowledge and use of state's child welfare information systems by identifying user and/or software problems through help desk activities with PCSAs, PNAs, and PCPAs staff.

Responding to PCSAs, PNAs, and PCPAs inquiries regarding child welfare information systems user related issues.

Providing technical assistance.

Determining security profiles for agency staff.

Analyzing data.

Creating reports and assisting with federal reporting requirements.

Identifying source of problems and preparing corrective action steps.

Participating in and/or supplying technical solutions to meet federal requirements (i.e., establishing schedule of activities with timetables for completion).

Monitoring PCSAs, PNAs, and PCPAs to ensure readiness and compliance.

Preparing responses to inquiries from government officials, constituent groups, and general public.

Representing child welfare information systems and preparing and delivering speeches and presentations at meetings and conferences.

Participating in the development and/or revision of program policies.

Performing other related duties as assigned (e.g., attending and participating in staff meetings; traveling to attend meetings, conferences, and trainings; compiling periodic activity and project status reports or ad hoc narrative and statistical reports; participating on special assignments; operating personal computer to produce correspondence, reports, and other documents; maintaining logs, records, and files).

Requirements:

2-year college degree or equivalent technical study.

24 months of workflow automation.

24 months of Salesforce experience.

24 months of applying laws, policies & procedures.

Competency in Microsoft applications including Visio, Word, Excel, PowerPoint and Outlook.

Knowledge of human services program delivery pertinent to assigned process automation project.

Federal and/or state laws, rules, regulations and best practice scenarios for human services program delivery pertinent to assigned process automation project.

Public speaking.

Technical writing.

Interviewing and facilitation.

Automated business rules and rules engines.

Skill in operation of personal computer and software programs (e.g., Microsoft Word, Excel, Access).

Ability to define unusual problems, collect data, establish facts and draw complex technical conclusions.

Read and comprehend legislative or policy-related materials.

Create and/or edit technical/instructional materials to be presented in print or oral form to variety of human services personnel.

Handle routine and sensitive contacts with governmental, business officials, and general public.

Work independently or as part of team.

Preferred:

Salesforce experience is preferred.

Ohio SACWIS experience is preferred.

Experience leading digital workflow automation projects preferred.

About Diversified Systems

Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Diversity, Equity and Inclusion

DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.