Enterprise Technicians

Provides computer hardware and software support on LAN or cloud-based systems; receives and responds to requests for service; troubleshoots problems; performs diagnostics and root cause analysis on multiple platforms; identifies problems and issues; resolves problems and issues; executes patches and fixes; makes recommendations regarding procedures and controls for problem prevention; develops checklists for typical problems for service desk knowledge and tracking database; escalates problems to upper level support personnel when necessary; and maintains all related documentation.

404-518-9870