Sr. Manager, Green Pointe Operations

The Senior Manager, Green Pointe Operations provides end-to-end leadership for all operational functions within the Green Pointe facility, including warehouse fulfillment, production/assembly, transportation, and systems execution. This leader owns daily execution and long-term operational strategy, ensuring service excellence, cost discipline, food safety compliance, and workforce performance across a multi-brand distribution environment. The role oversees both exempt and non-exempt leadership, full-time associates, CDL drivers, and a significant seasonal workforce during peak periods. The Senior Manager is accountable for throughput, capacity planning, systems optimization, financial performance, and talent development while preparing the facility to scale with enterprise growth.

Scope of Responsibility

Full operational ownership of fulfillment, assembly, warehouse, transportation, and systems functions

Leadership of site management team and indirect oversight of seasonal workforce scaling to 75+ associates during peak

Multi-brand distribution processing goods across WMS and shipping platforms

Merchandise flow between Columbus-area facilities, wholesale partners, and direct-to-consumer channels

Budget ownership and financial accountability for site-level performance Key Responsibilities:

Site Leadership & Operational Execution

Lead all Green Pointe facility operations including receiving, picking, packing, assembly, shipping, and local transportation

Ensure alignment of production and fulfillment schedules to meet service level agreements

Drive operational KPIs: productivity, quality, inventory accuracy, on-time shipping, cost per unit, and safety metrics

Optimize labor planning and capacity management to support seasonal fluctuations

Oversee execution of WMS, transportation systems, and operational technology Strategic Planning & Continuous Improvement

Develop and execute annual operating plans aligned to enterprise objectives

Identify and mitigate operational risks impacting throughput, cost, and compliance

Lead post-season reviews and implement continuous improvement initiatives

Champion automation, process redesign, and systems enhancements to increase capacity and efficiency

Serve as site leader for enterprise-wide operational initiatives Financial & Performance Accountability

Own and manage site budget including labor, transportation, and operating expenses

Monitor financial performance and proactively address variances

Drive cost optimization while protecting quality and customer experience Talent Leadership & Culture

Lead, develop, and coach site leadership team

Build a culture of accountability, engagement, and operational excellence

Drive workforce planning in partnership with HR and Talent Acquisition to prepare for peak volume

Increase retention through leadership visibility, clear expectations, and performance management rigor

Develop succession plans and future leadership pipeline within the facility Cross-Functional & Enterprise Collaboration

Partner with production, inventory control, maintenance, brand partners, transportation providers, and corporate stakeholders

Serve as escalation point for complex operational challenges

Lead effective communication across functions to ensure seamless execution

Represent Green Pointe operations in enterprise planning discussions Safety, Compliance & Quality

Ensure strict adherence to employee safety standards, GMP, SQF, and security practices

Promote food safety culture and compliance across all operational areas

Maintain regulatory and audit readiness at all times Required

Bachelor's degree or equivalent years of experience

8+ years of progressive operations leadership experience

5+ years managing leaders in warehouse, fulfillment, or production environments

Experience in ambiguous and start-up environments

Demonstrated success leading multi-function distribution or manufacturing sites

Experience managing seasonal workforce scaling in high-volume environments

Strong financial acumen and budget management experience

Deep working knowledge of WMS, fulfillment systems, and transportation operations

Proven ability to lead change and drive measurable operational improvement

Proven experience managing internal and external vendor relationships, including transportation providers, third-party service partners, equipment vendors, and cross-functional business stakeholders Preferred

Experience in food production, CPG, or high-volume DTC fulfillment

Exposure to automation implementation and systems optimization

Multi-site leadership experience

3PL experience Leadership Competencies

Enterprise mindset with strong execution discipline

Data-driven decision maker

Change agent with continuous improvement orientation

Strong cross-functional influencer

Talent developer and culture builder

Customer-centric operational leader

Strong collaborator and team player