Infrastructure Specialist 4

Schedule: Full-time

Primary Technology: Microsoft Azure

Secondary Technology: Microsoft Windows Server

Technical Skills: Change Management, Cloud Computing, Cybersecurity, Information Technology, System Administration, Identity and Access Management, Network Services (DNS, DHCP, AD, Group Policy)

Professional Skills: Collaboration, Critical Thinking, Growth Mindset, Problem Solving, Time Management

50% - 20 hours per week

Leads IT driven system level change efforts, and participates in and/or leads activities to achieve project tasks and meet deadlines:

• Works with IT developers, architects, DBAs, managers, CTO, and/or CIO to design on-premise and cloud infrastructure system solutions that meet the agency’s requirements.

• Plans, creates, administers, and manages Department cloud resources including (but not limited to) Azure resources and resource groups; load balancers; application gateways; Service Fabric; key and secrets management, certificates/security, and digital key vault; resource and VM templates; storage accounts and groups; reserved instances; Azure App Services; CI/CD (Continuous Integration and Continuous delivery) pipelines with Azure DevOps; application security via Security Dashboard, security score and problem identification and remediation; and application and performance monitoring.

• In partnership with the state enterprise IT team, plans, creates, administers, and manages Department on-premise resources including (but not limited to) Windows and Linux virtual machines; storage; and networks.

• Ensures system designs comply with current Department and state IT policies and procedures.

40% - 16 hours per week

Monitors and maintains system infrastructure and applications:

• Responds to and remediates issues and alerts generated by monitoring tools or the state enterprise IT team on both cloud (Azure) and on-premise infrastructure (servers, storage, network).

• Act as the primary point-of-contact, technical specialist, and/or knowledge expert for specific third-party products (e.g. SAS) as assigned by the supervisor. Act as a backup resource for other products.

• Implement and troubleshoot Group Policy Objects (GPOs) to enforce security baselines and system configurations.

• Support DNS infrastructure, ensuring reliable name resolution across hybrid cloud and on premise environments.

• Manages SSL/TLS certificates, including installation, configuration, renewal, and troubleshooting across web and application servers

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• Respond to and remediate system infrastructure related tickets in the state’s ticketing system (ServiceNow). Submit and escalate tickets to the state enterprise IT team and collaborate on solutions.

• Prepare clear and concise reports documenting technical information for technical incidents or root cause analysis.

• Works with vendors, other specialists and/or agencies to solve integration problems.

5% - 2 hours per week

Training

• With the supervisor, creates and follows a professional development plan.

• Maintains and updates job related skills using available resources, including (but not limited to) online training provided by the Department and partner agencies or companies; relevant books, articles, webinars, forums, and conferences; or other resources deemed appropriate by the supervisor.

• Shares acquired knowledge with peers and co-workers, in both informal (one-on-one, team meetings) and structured settings (trainings, mentorships, etc.) as appropriate. Plans and conducts formal mentorship activities for peers and/or lower-level staff via verbal instruction or technical documentation.

5% - 2 hours per week

• Other duties as assigned.

60 mos. combined work experience in any combination of the following: evaluating current IT policies, procedures and practices, recommending and/or leading IT driven change efforts, participating and/or leading activities to achieve project tasks/meet deadlines, and performing solutions design including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems; 42 mos. combined work experience in any combination of the following: evaluating current IT policies, procedures and practices, recommending and/or leading IT driven change efforts, participating and/or leading activities to achieve project tasks/meet deadlines, and performing solutions design including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 36 mos. combined work experience in any combination of the following: evaluating current it policies, procedures and practices, recommending and/or leading IT driven change efforts, participating and/or leading activities to achieve project tasks/meet deadlines, and performing solutions design including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology