Claims Support Representative

Join Sedgwick and take part in something truly impactful. Every day, our 33,000 colleagues support individuals worldwide facing the unexpected. Here, you can elevate your career, flourish in a nurturing environment, and achieve a wholesome work-life balance. The possibilities are endless!

Celebrated by Newsweek as one of America's Greatest Workplaces and officially recognized as a Great Place to Work®, we are proud to be listed among Fortune's Best Workplaces in Financial Services & Insurance.

Position: Claims Support Representative

Our collaborative teams excel together! We adopt a flexible hybrid work model and invite you to join us at our Dynamic Center of Excellence in Dublin, OH.

What we offer:

Exciting Part-Time Opportunity!

Competitive pay rate: $16.25 per hour

A stable and reliable work environment - available both in-office and virtually

In-depth training program to empower you in assisting employees and customers of prestigious brands

A dedicated mentor and manager to support your career journey

Growth and advancement opportunities as you embrace new responsibilities

Diverse and inclusive benefits package focused on enhancing your mental, physical, financial, and professional well-being

Your next significant opportunity starts here - are you ready to join us?

PRIMARY PURPOSE: To provide essential support to the claims team and carry out various office tasks based on client programs.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

Set up and enter new claims into the claims management system.

Document and review notes/diaries in the claims management system as per instructions.

Process payments accurately and efficiently.

Manage mail, filing, faxing, and photocopying tasks.

Review and prepare correspondence, reports, and forms for communication purposes.

Handle calls, schedule medical appointments, and provide customer service as needed.

Participate in additional projects as assigned, including report preparation and distribution.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES:

May perform other duties as assigned.

Support the organization's quality initiatives.

QUALIFICATIONS:

Education & Licensing: High school diploma or GED required.

Experience: Six months of clerical or customer service experience or a mix of education and experience required.

Skills & Knowledge:

Excellent oral and written communication skills

PC proficient, with strong skills in Microsoft Office products

Strong organizational skills

Ability to work effectively as part of a team

Capacity to meet or exceed performance expectations

WORK ENVIRONMENT:

Consideration will be given to reasonable accommodations when applicable. Mental: Strong conceptual thinking with sound judgment and discretion; ability to manage work-related stress; capacity to prioritize multiple tasks and meet deadlines.

Physical: Proficient in computer usage, with occasional travel as necessary. Auditory/Visual: Adequate hearing, vision, and verbal communication skills.

NOTE: Credit security clearance is necessary for this position and will be confirmed via a background credit check.

This description aims to outline the general nature and level of work performed by colleagues assigned to this role. It is not an exhaustive list of all functions or responsibilities. Management reserves the right to adjust duties as needed.

In accordance with legal requirements, Sedgwick provides a reasonable range of compensation for advertised roles in jurisdictions mandating pay transparency. The starting pay for this role is $16.25. Our comprehensive benefits package includes medical, dental, vision, 401k with matching, PTO, disability and life insurance, employee assistance programs, flexible spending or health savings accounts, and additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you are excited about this opportunity but don’t meet all the qualifications, we encourage you to apply anyway! Sedgwick is dedicated to creating a diverse, equitable, and inclusive workplace, acknowledging that unique combinations of skills, knowledge, and experience can make a perfect fit for this role or others.

Sedgwick is the world's leading risk and claims administration partner, assisting clients in navigating the unexpected. With over 33,000 colleagues and 10,000 clients across 80 countries, we deliver unmatched support and innovative solutions in claims administration, loss adjusting, benefits administration, and product recall. For more information, please visit sedgwick.com.