Data Center Operations Technician

Join our innovative AWS team and become an integral part of our global cloud infrastructure! As a Data Center Operations Technician, you will play a critical role in ensuring seamless data center operations that support millions of businesses and services worldwide.

In this position, you will be engaged in essential hardware and network diagnostics, conducting physical repairs, and participating in an on-call rotation. AWS Infrastructure Services is responsible for designing, planning, delivering, and operating the entire AWS global infrastructure, effectively keeping the cloud running. Our team tackles complex challenges with numerous variables affecting the supply chain, and we seek talented individuals eager to contribute.

You will work alongside a diverse team comprising software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and more. Collaboration across AWS is key to maintaining high standards for safety and security while delivering vast capacity at the most competitive costs for our customers. You'll thrive in an inclusive culture that values bold ideas and encourages ownership from start to finish.

NOTE: Amazon does not sponsor immigration for this role, including H-1B, TN, and other non-immigrant visas.

NOTE: A lump sum stipend will be provided to eligible candidates who relocate for this position.

Key Job Responsibilities:

Perform server rack installations, conduct hardware repairs, troubleshoot network issues, and respond to operational incidents affecting service availability.

Serve as a primary contact for internal and external stakeholders, including engineers and vendors.

Participate in on-call duties and scheduled maintenance and change management activities.

Contribute to documentation and process improvement initiatives based on operational insights.

Assist in interviewing, training, and on-boarding new team members.

Physical Requirements:

Lifting and moving materials weighing up to 40 pounds.

Working in confined or elevated spaces.

Bending, lifting, stretching, and reaching as needed.

Standing and walking for up to 8+ hours a day.

Safely ascending and descending ladders and stairs.

Working in an industrial environment with shifts longer than 8 hours to support 24/7 operations.

This role may involve training at various established sites until your assigned facility is operational.

Essential Requirements:

Ability to travel or commute between data center locations as necessary.

Willingness to work at alternative locations during training periods.

Travel frequency may vary based on business requirements.

Must be able to travel over 50 miles or commute under 50 miles to active data center sites as required.

A Day in the Life:

Our Data Center Operations Technicians demonstrate industry-leading technical skills while:

Taking ownership of technical issues and escalating to other teams as needed for resolution.

Displaying strong troubleshooting and problem-solving skills.

Identifying root causes and understanding the broader context of issues.

Maintaining service level agreements through proactive issue detection and reporting.

Acting decisively in the absence of direction.

Delivering improvements through process innovation.

You will be required to work flexible shifts that include days, nights, weekends, and holidays.

About the Team:

AWS values diverse experiences. Even if you don't meet all the preferred qualifications listed, we encourage you to apply. Whether you're just starting your career, taking a non-traditional path, or have alternative experiences, we want to hear from you.

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and widely adopted cloud platform. We lead in cloud computing innovation, earning the trust of customers from successful startups to Fortune 500 companies.

Inclusive Team Culture: AWS fosters curiosity and connection. Our employee-led and sponsored groups promote inclusion and empower individuals to take pride in their uniqueness, leading to stronger, more collaborative teams.

Mentorship & Career Growth: We are committed to raising our performance standards, aiming to be Earth's Best Employer. You will find endless opportunities for knowledge sharing, mentorship, and resources to help you grow professionally.

Work/Life Balance: We value work-life harmony and believe success should not come at the expense of personal life, striving for flexibility in our working culture.

Basic Qualifications:

1+ years of computer networking experience.

1+ years of experience with Linux operating systems.

Bachelor's degree in Information Technology, Computer Science, or related field.

Experience in computer networking and hardware troubleshooting.

Ability to lift and rack equipment weighing up to 40 pounds.

Preferred Qualifications:

Proficient in working within confined spaces or elevated locations while following health and safety guidelines.

Experience managing customer interactions during issue resolution.

Experience using a ticketing system to manage work and priorities.

Knowledge of cabling infrastructure best practices.

Experience in data center environments including racking and stacking gear, cable management, and hot/cold aisle containment.

Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other legally protected status. Our inclusive culture empowers all Amazonians to produce exceptional results for our customers. If you require accommodations or adjustments during the application process due to a disability, please visit our website for more information.

The base salary range for this position is as follows: Covington, GA - $29.00 - $52.00 USD hourly; Sparks, NV - $29.00 - $52.00 USD hourly; New Albany, OH - $29.00 - $52.00 USD hourly; Ashburn, VA - $29.00 - $52.00 USD hourly; Manassas, VA - $29.00 - $52.00 USD hourly.