Sr. ServiceNow Developer

Job Description

SOFTACT Solutions, LLC

Sr ServiceNow Developer

Location: Remote w/ visits to Tampa, FL on-site

Company Overview: STS is a Woman Owned Small Business (WOSB) that carries a passion for problem-solving in support of today’s warfighters and government entities by providing Strategic Advisory and Program Management, C5ISR Enterprise Architecture and Design, Cybersecurity, IT Services, and ServiceNow Solutions. Committed to innovation and excellence, STS integrates high-end engineering services to deliver cost-effective, nonproprietary software systems across mission-critical operations.

Position Summary: Join STS as a Senior ServiceNow Developer responsible for designing, developing, and implementing technical solutions on the ServiceNow platform. This role requires expertise in ServiceNow development, configuration, and administration, with a focus on delivering robust applications and maintaining system performance. The ideal candidate will demonstrate strong problem-solving skills, project management abilities, mentorship to other junior developers, and a commitment to excellence in service delivery.

Key Responsibilities:

Design, develop, and implement technical solutions on the ServiceNow platform

Lead and execute configuration, customization, and maintenance tasks

Collaborate with stakeholders to gather and analyze requirements, propose solutions, and ensure alignment with business objectives

Develop and maintain integrations with third-party systems and applications

Design and implement ServiceNow workflows, forms, reports, and dashboards

Conduct system testing and performance tuning to maintainoptimal system performance

Provide technical leadership and mentorship to junior developers

Ensure compliance with best practices, standards, and security measures

Participate in periodic travel as required

Required Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

4 years of experience in ServiceNow development, configuration, administration, and deployments

Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines

Experience with IT Service Management (ITSM), Service Catalog, ITOM, HAM/SAM, andDiscovery

Strong analytical and problem-solving skills, with the ability to effectively communicate technical concepts to non-technical stakeholders

Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization

Experience integrating ServiceNow with other platforms

ServiceNow Certified System Administrator (CSA)

Proficiency in Microsoft Office Suite

Preferred Qualifications:

ServiceNow Certified Application Developer (CAD)

Experience with ServiceNow scripting (JavaScript, Glide API, Business Rules, UI Actions)

Experience with ServiceNow Orchestration and Integration Hub

Knowledge of ITIL framework principles and practices

Clearance:

Secret clearance is required

Benefits:

Competitive salary and comprehensive benefits package

100% paid medical insurance

Remote work flexibility

Opportunities for professional growth and development in a dynamic and collaborative environment

Certification reimbursement

Equal Opportunity Employer: SOFtact Solutions is an equal opportunity and affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.

Full-time

Hybrid remote