Gallery Associate

Job Title: Gallery Associate

Department: Visitor Experience

Reports To: Director of Visitor Experience

Base Pay rate: $15.14/hour

FLSA Status: non-exempt (part-time)

Work schedule: Variable, less than 30 hours/week, requiring evenings, weekends, and occasional holidays.

Prepared/Revised Date: 02/2026

Please note that this position is a bargaining unit position represented by a labor union and a collective bargaining agreement.

Job Summary: The primary focus of this role is to monitor CMA's galleries and ensure a positive visitor experience while maintaining the wellbeing of people and art. Gallery Associates greet guests, share information, answer questions, provide directions, uphold policies, protect art, and make CMA a fun and safe place to visit.

Duties and Responsibilities:

Creating an environment of welcome and warmth for all visitors. This includes:

Greeting all guests that enter your section with openness and respect.

Initiating conversations with guests regarding art and their visit.

Approaching situations with a willingness to help and the assumption of good intentions.

Answering questions knowledgably and with patience.

Maintaining a polite tone and body language even in stressful situations.

Maintaining the wellbeing of people and art in the museum. This includes:

Being knowledgeable of all museum policies and explaining those policies to others in a direct, friendly, and respectful manner.

Approaching and correcting visitors who are not following museum policies and offering solutions that maintain a positive visitor experience.

Circulating through your designated space being attentive and situationally aware.

Communicating and collaborating regularly with other museum employees. This includes:

Being respectful and professional, approaching situations with a willingness to help.

Having a team-focused attitude and supporting a cooperative environment.

Proactively communicating any issues using a two-way radio (walkie-talkie) as instructed.

Participating in meetings and trainings as scheduled; understanding and using the information communicated in those meetings and trainings.

Select associates may be trained for additional responsibilities including gallery float, welcome desk, group entrance, or secure access. Training for and continuing to serve in these roles requires consistent demonstration of additional skills such as:

Answering a multi-extension telephone system respectfully and professionally.

Responding efficiently and correctly to a wide variety of museum-related questions by maintaining a thorough understanding of CMA programs, groups, and departments.

Maintaining confidential information or restricted gallery access.

Using a computer-based system to properly process cash and credit card transactions.

Entering and tracking information accurately.

Other duties as requested or assigned. Qualifications:

Excellent interpersonal skills; great awareness of both verbal and nonverbal communication.

Willingness and capacity to acquire new skills and knowledge; intellectually curious.

Ability to assert oneself and speak confidently; can manage crowds in a professional manner.

Ability to self-manage time and follow a daily schedule.

Responsible, dependable, trustworthy, cooperative, flexible, friendly, and a positive attitude.

Must maintain a high level of confidentiality, critical thinking, and good judgement.

Experience in hospitality, security, retail, education, or visitor/customer service a strong plus.

Candidates must be able to work at both CMA locations during regular operating hours:

480 East Broad St. - 10am to 5pm Tuesday, Wednesday, Friday, Saturday, and Sunday, and 10am to 9pm Thursday.

632 North Park St. - 2pm-8pm Thursday, Friday, and Saturday, and 10am-4pm on Sunday.

Ideal candidates are also available for event hours as early as 8am or as late as 12pm some days, especially weekends.

Uniform Requirements: This position does require maintaining a dress code and a clean, professional personal appearance.

Physical Demands: Staff members must have the ability to be physically present (stationary and mobile), attentive, and engaged for extended periods of time while monitoring galleries. Must be able to deliver understandable instructions to assist visitors even in stressful situations. Must be able to read, communicate, and comprehend. Must be able to understand and follow verbal and written instructions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: Expect a cooperative, team-focused environment working directly with visitors of all ages and backgrounds. CMA galleries experience a full range of activity from quiet and slow paced to loud and stimulating with multiple needs demanding attention, including crowds, phone calls, and radio communication. All work is focused on providing a positive visitor experience while also upholding museum policies.