Case Manager

Job Description

Position Overview

Richman Family Services, LLC (RFS) is seeking a dependable and compassionate Case Manager to provide Socially Necessary Services (SNS) to children and families involved with the West Virginia child welfare system. Services are delivered pursuant to Bureau for Social Services (BSS) referrals and authorized through the Administrative Services Organization (ASO) under Utilization Management (UM) guidelines.

The Family Support Specialist delivers structured, skill-based, and goal-oriented support designed to strengthen protective capacities, promote child safety, and assist families in achieving individualized case plan objectives in accordance with ASO service authorizations.

Minimum Qualifications

4 Year Degree in Social Services or related field (psychology, human services, family & child studies ect)

Valid driver’s license

Reliable transportation

Proof of active auto insurance

Ability to pass WV CARES background screening

Ability to maintain timely, accurate, and compliant documentation

Ability to manage and balance scheduling of selected case load to ensure timely delivery of service

Essential Duties & Responsibilities

Deliver services strictly within ASO SNS UM authorized service hours and approved scope

Provide structured, hands-on support to families in home and community settings

Reinforce case plan objectives and safety expectations

Assist families in building practical life skills such as organization, scheduling, transportation planning, and resource follow-through

Support caregivers in maintaining safe supervision and structured home environments

Observe and report child safety concerns in accordance with WV mandated reporting laws and RFS policy

Maintain professional boundaries and utilize strengths-based, trauma-informed approaches

Maintain consistent communication with BSS staff, and RFS leadership

Documentation & Compliance Requirements

Complete detailed progress notes for each contact in accordance with ASO standards

Submit biweekly paperwork, including service verification documentation and required billing materials, by established RFS deadlines

Complete and submit a comprehensive monthly summary outlining service activities, progress toward goals, and observed barriers

Ensure all documentation is accurate, timely, and compliant with ASO SNS Utilization Management guidelines

Work Environment

Community-based field position

Flexible scheduling within authorized service hours

Independent contractor (1099) role