MACHINE SERVICE TECHNICIAN

Job Description

Why work at Morrisette Packaging?

Morrisette Packaging is a leader in packaging automation and innovation, offering service technicians a hands-on, fast-paced environment where technical skills are valued and growth is encouraged. As part of our team, you’ll work with state-of-the-art equipment, support a wide range of customers, and be backed by a company that invests in your training, safety, and career development. We take pride in our strong team culture, problem-solving mindset, and commitment to excellence, making Morrisette a great place to build a long-term career in the packaging industry.

Position Summary

The Packaging Service Technician supports the company’s sale of equipment and ongoing materials by providing technical service and expertise to their customers. They deliver value to customers by maintaining their equipment performance and reducing their operating costs. They are primarily responsible for in-field service and repair of customer’s packaging equipment with a heavy focus on quick responses to customer’s needs as well as performing scheduled preventative maintenance service calls.

Primary Responsibilities

Technical Service: Respond to the customer and accept assigned service tasks from the Service Administrator to service packaging equipment. Troubleshoots and resolves machine problems to keep customer’s equipment running at peak performance.

Customer Service: Represents the company in building customer relationships with the sales force to enhance company sales.

Installation and Demo Equipment: Install equipment at the customer’s location. Provides training on operation, maintenance and safe operation.

Preventative Maintenance: Establishes scheduled PM calls with the customer.

Administrative: Communicates scheduled service calls and progress to the Service Administrator to be logged on the service calendar. Completes service work orders on a timely basis for billing.

Parts Inventory: Recommends the selection of machine parts to be stocked in inventory.

In Shop Repair: Services all demo and used equipment and prepares equipment for shipment. Labels all machinery with the Morrisette service decal. Works with the Packaging Manager and the sales force to assist in the sales process.

Other duties as assigned.

Requirements

Minimum Qualifications – Education, Experience, Skills, and Abilities

High School Diploma or equivalent

Prior industry experience preferred

Strong background in machinery repair and troubleshooting with mechanical and electrical knowledge

Prior PLC programming experience preferred

Travel to customers within region as well as in-shop repair

Must possess a valid state motor vehicle operator’s license

Occasional lifting of up to 50 lbs.

Exposure to the environments of customer facilities

Fast-paced environment subject to numerous schedule and priority changes and short notice activity

Must be consistent, positive personality and dependable nature

Must have a willingness to learn and the ability to work independently

Strong problem solving skills especially with mechanical and electrical issues

Full-time