Yardi Application Manager

About Us:

At National Church Residences, we are committed to providing quality, affordable housing while ensuring full compliance with HUD, LIHTC, and other regulatory programs. We are seeking a Yardi Application Manager to lead our Yardi ERP team, maximize functionality across the business, and ensure our communities operate efficiently and serve our residents/potential residents.

PURPOSE

As the Yardi Application Manager, you will serve as the technical owner of our Yardi Voyager and RentCafé platforms, overseeing system configuration, integrations, compliance, and performance. This role will lead a small team of Yardi analysts and collaborate with stakeholders across departments to ensure the platform supports business needs and regulatory requirements. The ideal candidate will bring deep Yardi expertise, strong SQL and integration skills, and a passion for process improvement and change management.

Why This Role Matters:

Yardi is not yet being fully utilized to its potential. You will create the Yardi road map, creating numerous positive outcomes and possibilities across our business. As a manager, you effect change and growth in your staff, creating opportunities for them to grow. Your leadership will help shape the success and growth of our operations.

Key Responsibilities:

• Lead the configuration, optimization, and support of Yardi Voyager and RentCafé platforms

• Ensure system compliance with Affordable Housing regulations (HUD, LIHTC, HOME, etc.)

• Manage integrations between Yardi and other systems using SQL, APIs, and Microsoft Fabric

• Oversee upgrades, patches, and new module implementations

• Provide technical leadership and mentorship to a team of Yardi Business Analysts

• Collaborate with stakeholders to gather requirements and implement system enhancements & new Yardi Modules

• Responsible for creating / maintaining National Church Residences’ Yardi Product Roadmap & release planning

• Drive process improvement initiatives and lead change management efforts

• Support reporting and analytics by ensuring data integrity and enabling BI tools

• Own the system security design including permissions, menus, and security for Yardi Application, based on best practices and working directly with internal security team

• Lead system testing and user acceptance testing for enhancements and releases

• Coordinate level 2 support function (escalations from Level 1), including ticket resolution and metrics reporting

• Serve as Level 2 escalation with Yardi Systems and third-party vendors for issue resolution and roadmap planning

• Provide strategic direction, resource allocation, performance feedback, and career development support

• Provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.

• Demonstrates and maintains a positive, professional manner, efficiently and effectively manages time.

• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.

• With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.

• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

• Performs other duties as assigned.

Qualifications:

Bachelor’s degree in Computer Science, Information Systems, Business, or aligned business experience

• Minium of 7 years of experience with Yardi Voyager and RentCafé

• Proven experience implementing Yardi modules, creating road maps and managing ERP projects

• Experience with Microsoft Fabric, SSIS/SSRS, or similar data integration platforms

• Demonstrated leadership experience managing application support or project teams

• Experience in the Affordable Housing industry with knowledge of HUD/LIHTC compliance

• Experience integrating Yardi data into analytics platforms like Power BI

• Must have excellent communication, comprehension, and interpersonal skills. Must have the ability to speak, read, write and understand English, as well as the ability to make self understood.

Skills and Competencies:

• Strong documentation, reporting, and presentation skills

• Strong SQL skills and familiarity with Yardi database structure and reporting tools

• Knowledge of additional Yardi modules (e.g., Maintenance IQ, PayScan, Construction Manager)

• Solid understanding of property management and accounting workflows

• Must have good working computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly.

• Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently.

• Must be able to successfully lead others in an environment of complexity.

• Must have strong motivational skills and a high emotional intelligence quotient (EQ)

Travel:

Occasional, less than 15%

Licensure:

• PMP, ITIL, or change management certifications (e.g., Prosci) (preferred)

• Yardi Voyager certification or equivalent Yardi technical training (preferred)

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family.

o Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account.

o Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support.

o Parental Leave paid at 100% for four weeks.

o Coverage begins first of the month following your date of hire!

• Dental & Vision coverage for you and your family with Nationwide providers.

• Company provided Life & ADD insurance and Disability coverage.

• Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage.

• Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking.

• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!

• 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!

• Reimbursement for Tuition expenses.

• Paid Time Off (PTO) and 9 paid Holidays.

*Programs vary depending on Full Time, Part Time or Contingent Status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.