Application Systems Analyst I

Compensation

Salary Range: $44.19 - $66.59 per hour

The pay range above represents the lowest possible rate for the position and the highest possible rate. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range.

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Responsibilities

Position Overview:

As a member of the Information Systems team, the Application Systems Analyst I provides entry-level support and operational assistance. This position focuses on application issue triage, documentation, and basic system troubleshooting and validation. Analysts at this level are expected to develop foundational knowledge of supported applications and contribute to efficient ticket management and resolution processes.

Qualifications

Required:

High school diploma or equivalent (GED)

One (1) year of Health Information Technology (HIT) experience

One (1) year of experience in related roles providing application or end-user support

ITIL Foundation Certification, or must obtain within six (6) months from hire date

Preferred:

Bachelor's Degree

Experience supporting Epic patient access applications such as Grand Central and Cadence, and Experian, or patient access operational experience utilizing these applications.

Experience with ServiceNow

Proficient in Microsoft Office 365

Clinical experience/license/certification

Proficiency in Epic Grand Central

Essential Functions and Responsibilities:

Provides excellent customer service through ticket triage, categorization, and documentation.

Provides support for routine, low-complexity user issues.

Escalates appropriately, following SLA and support protocols.

Uses the ITSM platform ServiceNow for daily ticket management.

Conducts basic application validation and testing.

Demonstrates sound judgment and critical thinking.

Documents and updates knowledge base entries, including workflows and procedures.

Fosters a positive and collaborative team environment.

Maintains awareness of application workflows and policies.

Manages expectations and communicates clearly and effectively with end users, stakeholders, and colleagues.

Participates in assigned training and onboarding efforts.

Performs other duties as assigned

When it comes to quality, we're 5 Star!

Community Memorial Health System was established in 2005 when Community Memorial Hospital in Ventura merged with Ojai Valley Community Hospital. It is comprised of these two hospitals along with a network of primary and specialty care health centers serving various communities across west Ventura County. Our health system is a community-owned, not-for-profit organization. As such, we are not backed by a corporate or government entity, nor do we answer to shareholders. We depend on – and answer to – the communities we serve.

Community Memorial Hospital – Ventura has been awarded a prestigious five-star rating by the Centers for Medicare & Medicaid Services (CMS)! This achievement represents thousands of people going the extra mile every day for our patients, and we are the ONLY hospital in Ventura County to earn this distinction!

Community Memorial Healthcare Benefits

To help heal, comfort, and promote health for the communities we serve, Community Memorial Healthcare takes care of our community of employees so our local community can be cared for. That’s why we provide competitive benefits, along with great career choices, training, and leadership development. Our total rewards package provides benefits that support you and your family’s health and wellness in all aspects of life. From our top tier insurance plans to our employee assistance program, take advantage of what CMH has to offer so you and your loved ones can have peace of mind now and for years to come. CMH is here for you and your family every step of the way.

Competitive Pay

Shift Differentials

In-House Registry Rates

Fidelity 403(b) Retirement Plan

Paid Time Off

Medical (EPO/PPO), Dental, & Vision Insurance Coverage

Voluntary Worksite Benefits

Employee Assistance Program Available 24/7 (EAP)

Tuition Reimbursement

Public Service Loan Forgiveness (PSLF)

Recognition programs

Employee service recognition events

Home, Retail, Travel & Entertainment Discounts

National Hospital Week and National Nurses Week celebrations

Community Memorial Healthcare is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. We strive to promote an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work in our community.

“We are an AA/EEO/Veterans/Disabled Employer”

FT-Full Time