Lead Budtender

Job Title: Lead Budtender

Job Description

Roles - The Lead Budtenders are the company’s interface with the public and oversee all budtender staff. Lead Budtenders ensure that customer flow is adequate on the sales floor and budtenders are performing their duties properly. They are in charge of monitoring direct sales transactions and any customer transaction issues. They offer advice and service to customers and provide direction on which products will suit their needs. Lead budtenders will focus on keeping products restocked throughout their shift as well as perform cash drops when managers are unable to do so.

Responsibilities

Responsible for overseeing budtenders, reception and security performance; overall flow of customers

Completes and approves of sales transactions, recommends products to customers

Monitors product quantities, labeling, and restocking activities

Responsible for assisting with facility compliance by enforcing proper rules and standards with inventory restocking and completing transactions

Ensure that products being sold to customers match the METRC and related tracking information associated with that product.

Frequently communicates with customers regarding their experiences; listen to feedback on products from customers, and detail the feedback provided to the general manager and buying manager

Count cash drawers at the beginning and end of the day, and then report to the GM or Lead budtender for end of day reconciling

Responsible for keeping the budroom display shelves and workspace clean and representable for customers

Occasionally asked to train new TFS staff on policies, procedures, and job shadowing

Required Skills/Abilities

Excellent verbal and written communication skills

Excellent customer service skills

Excellent interpersonal and conflict resolution skills

Excellent organizational skills and attention to detail

Strong analytical, mathematical and problem solving skills

Strong leadership skills

Ability to prioritize tasks

Works well under pressure and deadlines, ability to multitask

Must have excellent cash handling abilities

Education & Experience

Must have adequate cannabis product knowledge

Must have at least 1 year of experience with POS systems

High school education required, higher education preferred

Must have at least 1 year of retail experience

Work Environment

State & Municipal Law - TFS operates in full compliance with all rules and regulations enforced by the State of Michigan’s Department of Licensing and Regulatory Affairs (LARA) and Marihuana Regulatory Agency (MRA). Further, TFS operates in full compliance with the rules and regulations of each municipality they are located within. To operate in compliance with such rules and regulations, employees are required to follow all policies created and enforced by and within TFS facilities.

Prolonged periods standing at a sales counter and working on a computer

Must be able to lift at least 20 pounds at a time

Must be able to remain calm and collected in a busy retail environment

May have to perform job duties outside of the facility if offering curbside services

Job Requirements

Must be at least 21 years of age

Must have NO felony convictions

Background Check

Valid form of identification

Classification

Non-Exempt

Wage

Starting at $17.00 plus tips

EOE Statement: TFS is committed and proud to be an equal opportunity employer. TFS does not discriminate against race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age or veteran status of any qualified applicant. TFS is fully compliant with all fair employment practices and strives to create a diverse, unbiased work environment.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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