NOC Operator

Title: NOC Operator

Duration: 6 months contract

Location: St. Petersburg, FL

Hybrid with min 4 days in the office

Details-

They need someone strong with networks and also willing to learn batch processing/file transfers.

The Network Operations Center (NOC) Operator will monitor multiple systems utilizing dash boards like SolarWinds, AppDynamics and ODT consoles. Provide Level 1 support of Cisco Infrastructure, VMware etc.

Responsibilities include, but are not limited to:

Stay current on all monitoring procedures and operating standards.

Monitor data files transmissions for daily input to batch processing and 3rd party vendors.

Ensure timely response to alerts to avoid outages by e-mail, text messaging or phone calls.

Provide L0/L1 Support for Batch execution FTP transmissions and monitoring of our bank branch network.

Develop tools and framework to improve operational efficiency and anomaly detection.

Drive scripting and automation to develop solutions to common problems with routine alerts.

Support the integration between the SolarWinds and ServiceDesk call ticketing system.

Maintain and monitor production schedules for batch processing on the mainframe.

Identify any system malfunctions, troubleshoot issue, initiate corrective action, and notify supervisor of any issues.

Provide an efficient and timely response to all requests, problems/issues.

Maintain problem log, date, time of incident people contacted and resolution time.

Enter all system error messages as required by ServiceNow platform.

Interpret console messages from system software or applications program, network feeds and perform required actions.

Initiate corrective action where required and within the scope of knowledge and authority then escalate where needed.

Be open to 1st or 2nd shift onsite 4 days/week

Be able to trouble shoot issues, log into routers and understand what commands need to be utilized.

Need to understand how a NOC operates with Level 1 server experience

Knowledge and understanding of Solo winds is ideal

Service Now experience is helpful

SDWAN experience is a nice to have

Required Skills:

Familiarity with build automation tools like UiPath.

Familiarity with windows server Active Directory, VMWare, and Dell/EMC storage platforms.

Managing SolarWinds Network Management Systems and Processes.

Resolving identified vulnerabilities based on defined standards.

Strong oral and written communication skills.

Strong documentation skills.

Good interpersonal skills.

Basic computer skills including, e-mail, word processing, ServiceNow ticket opening, spreadsheets, graphics, excel etc.

Ability to answer phones and communicate with on call bank employees, back-office departments along with 3rd party vendors, both written and oral.

Required Experience:

High School diploma or GED and a minimum of 2 years monitoring systems functions (network and servers) by utilizing dashboards and bots.

Minimum 2 years' experience as a Systems Administrator.

Bachelor's in Computer science, experience in ServiceNow and/or CCNA Certification is preferred.