Program Outreach Coordinator

Job Description

797145 Program Outreach Coordinator, Boston, MA, 4-month Contract

Sigma, Inc. is looking for a Program Outreach Coordinator to work on-site with our team located in Boston, MA.

This is with the Commonwealth of MA and Executive Office of Veterans Services. Will be required to work onsite at New Chardon Street, One Bowdoin Square, Suite 400 .

Field based peer outreach supporting justice-involved veterans with stabilization and resource connection.

Shift : M-F

Potentially eligible for hybrid schedule, up to two days per week, subject to operational demand and supervisor approval.

Description :

Under the guidance of the Executive Office of Veterans Services WVN Director, the Contractor plans, coordinates, and executes outreach to women veterans and community partners, fostering new and maintaining existing relationships.

This role will plan, coordinate, and execute outreach to women veterans and community partners, fostering new relationships and maintaining existing relationships.

Receives direct supervision from the Women Veterans Network Director who provides guidance, assigns work, and reviews performance through conferences, daily contact, and reports for effectiveness and compliance with laws, regulations, and department policy.

Responsibilities:

Conduct structured intake assessments capturing relevant information including service history, physical ability, trauma exposure, substance use history, suicidal ideation, mental health history, stabilization needs, and other pertinent information in accordance with EOVS documentation standards.

Assist veterans in identifying immediate needs, stabilization priorities, and short-term goals.

Support the development of Individual Recovery Plans (IRPs) or comparable goal-oriented service plans focused on stability, rehabilitation, community reintegration, and reduction of systemic barriers.

Refer veterans to appropriate service providers addressing housing, behavioral health, substance use, employment, benefits, and legal support services.

Facilitate coordinated connections ( "warm handoffs) to community providers and justice system partners as appropriate and authorized within the contract scope.

Coordinate, within role boundaries, with criminal justice stakeholders including courts, probation, parole, diversion programs, correctional facilities, and reentry organizations to support service engagement.

Participate in community outreach activities or stakeholder meetings when authorized by supervisor(s).

Maintain accurate and timely documentation of outreach activities, referrals, and veteran interactions in designated EOVS systems in accordance with HIPAA, privacy laws, and PII protections.

Escalate high-risk, safety-related, or complex matters to the designated EOVS supervisor in accordance with established safety protocols.

Communicate observed service gaps or systemic barriers impacting justice-involved veterans to the EOVS Contract Manager.

Requirements:

Ability to follow protocol and procedures.

Manage field-based outreach schedule, active caseload, and administrative duties.

Can meet deadlines, establish priorities and work sequences.

Proven ability to communicate professionally and effectively with veterans, providers, and the public.

Ability to exercise sound judgment and recognize when to escalate concerns.

Must be comfortable talking about suicide and working with potentially suicidal veterans within anon-clinical peer support role.

Solid knowledge of military culture and its implications in service delivery.

Ability to adhere to HIPAA regulations, confidentiality standards, and protection of PII.

Comfortable participating in approved outreach and public awareness activities.

Working knowledge of Microsoft Office applications.

Must be able to work independently and in accordance with EOVS office work, field work and telework policies.

Reliable transportation.