Front Office Coordinator

Position Title: Front Office Coordinator

Reports To: Chief Operating Officer

Department: Administration

Status: Part-Time, Hourly, Non-Exempt

Positions Available: 2

Join the Santa Barbara Rescue Mission!

As a Receptionist at Santa Barbara Rescue Mission, you'll play a vital role in creating a warm and welcoming atmosphere for our organization. Your exceptional interpersonal skills and attention to detail will ensure that visitors and callers have a positive experience from the moment they connect with us. In addition to providing administrative support, you'll embody the values of our mission and contribute to the overall professionalism of our team.

Position Requirements: We're seeking an individual who embodies professionalism and courtesy, with the ability to navigate a dynamic, multitasking environment. Serving as the first point of contact for public relations, you'll consistently convey excellence and a positive attitude in all interactions.

Key Responsibilities

Reception & Guest Interaction

Embody professionalism and warmth in all interactions

Extend a warm welcome and assistance to all visitors

Effectively manage and route incoming calls

Take accurate messages while adhering to confidentiality protocols

Coordinate with staff to ensure efficient handling of calls and visitors

Maintain a log of expected visitors, meetings, and issues for smooth handover to the next shift Front Desk Operations & Office Organization

Maintain a tidy and organized reception and kitchen area

Includes managing mail sorting and washing/clearing dishes

Oversee automated package distribution

Maintain front office cleanliness

Order general office supplies for staff Administrative & Office Support

Provide additional administrative support, including shredding, printing, folding, scanning, recycling, and preparing materials

Collaborate with Program Staff to provide administrative assistance as needed

Leave accurate and timely notes Donations & Financial Contributions

Assist in donation coordination, including proper receipting

Understand general gift processing procedures and uphold donor confidentiality

Coordinate in-kind donations with Programs

Process food stamp contributions each month Confidentiality & Compliance

Safeguard confidentiality and safety in accordance with reception guidelines The Ideal Candidate Will Have:

A warm, welcoming demeanor and strong interpersonal skills, with the ability to create a positive first impression for visitors, guests, donors, and callers.

Excellent communication skills and the ability to professionally manage and route calls, take accurate messages, and coordinate with staff across departments.

Strong organizational skills and attention to detail, with the ability to maintain an orderly reception area, manage mail and packages, and keep shared spaces tidy.

A high level of integrity and discretion, with a commitment to safeguarding confidential information related to guests, donors, and staff.

The ability to multitask and prioritize in a dynamic front-office environment while remaining calm, professional, and attentive.

A proactive and service-oriented mindset, with a willingness to assist with a wide range of administrative tasks and support various departments as needed.

Reliability and initiative in handling operational responsibilities such as supply ordering, donation receipting, and routine administrative processes.

An appreciation for the mission-driven nature of the organization and a collaborative attitude when working with program staff and administrative teams. Weekly Schedule (20 hours/week):

This role is offered as two separate part-time positions that together provide front office coverage throughout the week. Each position works two full days (8:00 AM - 4:00 PM) and one half day on Wednesday.

Position 1:

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: Half day (either 8:00 AM - 12:00 PM or 12:00 PM - 4:00 PM)

Position 2:

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Wednesday: Half day (either 8:00 AM - 12:00 PM or 12:00 PM - 4:00 PM) Benefits:

Hiring pay range: $20-$22 per hour

Company sponsored 403b Retirement Plan with 4% match

Accrued vacation time

Accrued sick time

13 paid holidays