Brief Background
Installation and configuration of various servers, switch, storage, etc., and racking and stacking of all data center devices. Responsibilities include Racking, Installation, Cabling, and Troubleshooting.
What the Role needs to Achieve
Troubleshoot network and system problems to provide solutions to hardware
Follow instructions contained in the equipment manual when setting up a system or conducting repairs
Produce shift status reports communicating shift operations and issues to superiors
Maintain inventory of data center supplies such as servers, storage, switches, and a firewall.
Participate in educational programs and workshops to improve on existing job knowledge/skills.
ROLES AND RESPONSIBILITIES
Physically check and verified the provided document’s during the transition period.
Managing and maintaining the provided checklist.
Working on L1 &L2 activity. • 24/7 Monitoring of alert incidents through the monitoring tools.
Install and configure OS like RHEL 6. x, RHEL 7. x and administration.
Monitoring Disk Space RAM Space CPU Utilization.
Change the permission or ownership of file systems.
Creating and managing users and groups.
Providing proactive response based on the severity of the issues.
Handling and monitoring different types of Portal’s &application
Monitoring and troubleshooting network related issues
Providing technical escalation to L2 /OEM team.
Supervising maintenance, installation, and updates of data center systems, for both physical and software
Establishing the rules related to data accessibility and distribution
Establishing the parameters for data entry or storage of customers’ data
Ensuring the safety and protection of customers’ data
Managing the storage and distribution of data
Backing up data
Maintenance of equipment
Entertaining customers’ inquiries and issues
Recording the installations, upgrades, and maintenance of systems or software
Creating planning for capacity changes
Upgrading hardware or software used by the organization
Researching new technologies to be utilized in the organizations
Presenting new tools that could be used to improve efficiency or cutting costs
Ensuring a safe and secure facility to protect the systems and power configuration
Planning for any probable disruptions, problems, and emergency
ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED
Excellent communication skills for direct interaction with internal & external teams.
Analytical and diligent, with great attention to detail
Self-motivated and self-sufficient enthusiastic team player, able to work on own initiative
Assertive, adaptable, collaborative and creative
Can-do attitude, willing to go the extra mile
Awareness: in touch with the day-to-day challenges of the Team
EDUCATIONAL QUALIFICATIONS
B.E./ B. Tech in Computer/Electronics/B.COM/IT or M.C.A or higher from a recognized university
MCSA / MCSE / MCITP
Amazon Certified Professional
Google Certified Professional
Hardware and Networking
EXPERIENCE
2 + years of experience in data center hardware management