Librarian Support - Customer Service Specialist

Job Description

JOB TITLE: Customer Service Specialist with librarian skills

CLIENT: USGS SAS Library Support Services

LOCATION/HOURS: On site, Reston, VA – Mon – Fri 8am – 5pm ET

CITIZANSHIP STATUS: US or Green Card/Permanent Resident (must pass background check)

PROGRAM OVERVIEW:

The Science Analytics and Synthesis (SAS) program supports USGS Libraries Program provides a national capability to support the scientific research of the USGS and by extension the geosciences community and the public. The library's multi-disciplinary collection is comprised of more than 1,500,000 volumes, 500,000 maps, 30,000 field record files, and 500,000 historical photos. Library services provide comprehensive access to USGS publications, and scientific, geographical, and historical collections in print and electronic formats. Access services include circulation, document delivery, interlibrary lending and borrowing, patron assistance, scientific records inventory, and digitization of library materials. Technical services processes and maintains the library's collection to include selecting, acquiring, organizing, cataloging, inventorying, preserving, and preparing materials for circulation. Library infrastructure includes the online library catalog (ExLibris Alma), library search and discovery (ExLibris Primo), the USGS Publications Warehouse, electronic subscriptions and literature search databases (Scopus, Web of Science, GeoRef), digitization services, and Interlibrary Loan/Document Delivery through the OCLC network.

We are looking for a qualified Customer Service Specialist with librarian skills who will support the library's overall objectives in providing timely service for the delivery of scientific materials and information, and provision of accessible electronic and archival collections to USGS scientists and the public. The candidate's role will be to perform the functions and services necessary to meet the quality, schedule, and performance requirements specified in the requirements.

QUALIFICATIONS:

Use of library catalog for search and ability to understand bibliographic records

Understanding of library circulation operations

Familiarity or knowledge if the Interlibrary loan processes

Ability to operate Muli-Function Devices for scanning, printing, and copying materials

Ability to shelve books, maps, and special library materials following the USGS classification system

Ability to navigate publishing platforms and literature databases to retrieve scientific journal articles

JOB FUNCTIONS will include but not be limited to:

Monitoring the circulation desk and circulating library materials

Providing basic patron assistance in use of the library

Maintaining patron account records

Shelving and pulling library maps and publications

Assisting with interlibrary lending and borrowing

Scanning materials documents, books, and maps, for patron delivery

Processing materials into and out of the collection

Editing library holdings records

Preparing and receiving materials shipments

Preparing inventories of archival materials

Use the library ILS to check-out and check-in library materials to USGS library patrons

Add and maintain USGS Library borrower account records

Respond to patron requests regarding status of materials

Pull library materials in response to patron requests and refile materials after use

Package materials for mailing to patron and process mail for library returns

Assist with interlibrary lending and borrowing operations

Scan materials and add basic metadata for electronic delivery to patrons

Process materials into and out of the collection

Inventory scientific archival records

Maintain a safe and secure library

Assist patrons with basic library use and refer patrons to staff contacts as appropriate

The candidate shall support the GHSC with tasks related to planning, configuring, and implementing complex data acquisition and management systems. The candidate shall participate in the design, monitoring, maintenance, and upgrade of web services, applications, and interfaces and software systems to meet the needs of the Geomagnetism Program as well as documentation of these systems. The Geomagnetism Program has an ongoing need for software development related to the operation and maintenance of Geomagnetism Program data acquisition, electronics, and communications equipment in use at 14 USGS magnetic observatories and at partner locations operated in cooperation with the USGS. The GHSC is also improving the computing infrastructure that supports the completeness, reliability, and timeliness of geomagnetic observatory data available from the Geomagnetism Program. The program is an integrated effort which provides real-time geomagnetic data to customers at the NOAA Space Weather Prediction Center (SWPC), U.S. Air Force, NASA, and other agencies for operational monitoring of space-weather conditions, to a variety of international partners through the INTERMAGNET consortium, and to the public through the Geomagnetism Program website.

The contractor must have experience with the Java programming language (not JavaScript), Linux/Unix operating systems and shell scripting. Experience with Git and GitLab or other collaborative software revision control and configuration management software is also crucial. Familiarity with Linux system administration basics, and container and cloud programming is preferred.

The specific tasks/skills required include, but are not limited to:

Operational:

Create new and/or modify existing software or applications to automate or assist with automation of real-time data processing, submittal, and/or archival of Geomagnetism Program data.

Assist with the creation, modification, and/or implementation of a new Geomagnetism Program web service to work with the new automated real-time data processing and/or other related functions.

Create new and/or modify existing software or applications to automate or assist with automation of Geomagnetism Program operations processes. These processes may include, but are not limited to, data monitoring, system monitoring, and/or report generation.

Maintain documentation related to any scripts, codes, or configurations generated or modified.

Validate, Update, and Finalize Software, Applications, and Documentation:

Submit code for review to Geomagnetism Program and/or HazDev staff, as needed, throughout the development cycle.

Develop test plans for evaluating performance and stability of newly created or modified software and/or applications.

Document test results:

Identify shortcomings that need to be fixed prior to acceptance and deployment.

Identify improvements over existing applications.

Create one or more guides to document the creation of any new or the modification of existing software and/or applications.

Provide support as required in the form of oral or written presentations and/or documentation at such places designated by the Government.

Develop general data management and scientific/engineering analysis applications and real-time data acquisition and process control applications.

Develop, support, and interface with highly specialized real-time field data acquisition software.

Participate in the monitoring and maintenance of applications and systems software to ensure maximum uptime of existing and newly developed software in an active operational environment.

Technologies/Certifications:

Java Programming Language (not JavaScript), Python, MySQL

Linux/Unix systems and shell scripting

Git and GitLab or other collaborative software revision control and configuration management software (Crucial)

Familiarity with Linux system administration basics, and container and cloud programming is preferred.

About Inalab Consulting, Inc.

Inalab Consulting is a leading Small Business IT solutions and strategy consulting firm focused on providing solutions that transform enterprise operations in the government and commercial sectors by dependably bridging the gap between business strategy and technology. The company was founded in 2005 and is a privately held company headquartered in Fairfax, Virginia. We see technology as an efficient, economical means to an end, and are dedicated to crafting technical solutions that result in increasing interoperable, responsive, and cost-effective enterprises. We are totally focused on providing "Cost-effective Solutions" to our customers.

Working at Inalab Consulting, Inc.

Inalab is a diverse, prosperous, and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

With our company you will earn a highly competitive salary commensurate with your skill level and experience. You will also enjoy:

Minimum of two (2) weeks annual paid time off.

A comprehensive, company-paid medical, dental, and vision plan and life insurance.

401K plan with a vesting schedule for company added contributions.

Inalab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Full-time