Infrastructure Specialist Associate

Location TBD * Works under direct supervision in order to become proficient, receive training on and assist higher level Infrastructure specialists with installation, monitoring/maintenance, configuration, upgrading, and/or administration/operation of a single assigned technology domain * Receives training on and assists higher level specialists to become proficient in Installation, maintenance, configuration, upgrading and/or administration of hardware and/or software tools in a single assigned technology domain * Receives training on vendors supplied 3rd party utilities for monitoring to become proficient in independent utilization of monitoring utilities * Assists higher level specialist and diagnosis, analyzes and resolves issues for customer(s) in assigned technology domain * Learns and acquires customer support skills via training and assisting higher level specialists to become proficient and be able to provide Tier IIIII customer support * Assists in conducting performance tuning for hardware and/or software * Develops and maintains documentation * Receives training and learn system security skills to promote system security and Awareness by adhering to the Agency's and/or State's IT security policy(s) and standards * Develops and maintains basic/low level adhoc utilities or reports to automate processes * Stay up to date regarding current and new technologies, standards and techniques Receives orientation related to mentorship and applies as necessary (e.g., definition, purpose, strategies, and evaluation techniques) 18 months combined work exp.

&/or trg.

In any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain.

* Or successful completion of IT Apprenticeship program at designated agency.

18 months combined work exp.

&/or trg.

In any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain.

* Or successful completion of IT Apprenticeship program at designated agency.

* Or completion of associate core program in computer science or information systems.

Note: the official position description on file with the designated agency is to reflect, in the minimum acceptable characteristics, the required technology related experience.

Only those applicants possessing the required technology related experience listed in the position description are to be considered for any vacancies posted.

The vacancy/job posting should also only list the required technology related experience commensurate with the position in question Job Skills: Information Technology