Client Delivery Project Manager

Client Delivery Project Manager

Enlace Health is a specialty value-based care company focused on reducing the cost of care where it matters most: specialty services. Enlace operates across 80+ markets, delivering measurable results including millions in savings and improved care coordination. Our platform embeds actionable intelligence into real-world execution, helping payors lower medical loss ratios and drive sustainable financial performance.

At Enlace Health, our people are our greatest asset. Our culture is founded upon integrity, hard work, and the relentless pursuit to make a difference. We think creatively, we like a challenge and draw inspiration from each other. As the Client Delivery Project Manager, you'll manage and support the successful implementation and ongoing delivery of Enlace Health solutions for our clients. The ideal candidate will thrive in fast-paced environments and take ownership without waiting to be asked. This person will collaborate cross-functionally with Product, Engineering, Operations, and Client Success to ensure projects are delivered on time, on budget, and with excellence.

Success Measures:

In 3 months:

Complete full onboarding on Enlace product, implementation methodology, and client delivery playbooks

Support active client implementations with clear ownership of defined workstreams

Build strong working relationships with Customers, as well as internal Product, Engineering, and Client Success teams

Deliver accurate project plans, status updates, and risk logs with minimal oversight

Demonstrate proactive issue identification and follow-through

In 6 months:

Continually increase involvement in client implementation

Consistently deliver projects on time and within agreed scope

Proactively manage risks and stakeholder expectations without escalation

Identify process improvements that increase delivery efficiency or clarity

Earn positive feedback from clients and internal partners on organization, communication, and ownership

In 12 months:

Successfully lead multiple concurrent client implementations

Contribute to improving or standardizing delivery frameworks, templates, and best practices

Serve as a go-to resource for cross-functional partners

Demonstrate measurable improvements in implementation cycle time, client satisfaction, or operational efficiency Responsibilities:

Own day-to-day project management for client implementations and strategic initiatives

Build, maintain, and continuously refine detailed project plans, timelines, RAID logs, and stakeholder maps

Lead client kickoffs and recurring implementation meetings with clear agendas and documented action items

Translate business requirements into structured workstreams for Product, Engineering, Operations, and Client Success

Drive accountability across internal and external stakeholders to ensure milestones are met

Proactively identify risks, dependencies, and blockers, escalating appropriately when needed

Manage scope changes and ensure alignment on impact to timeline and resources

Coordinate data integrations, testing cycles, and go-live readiness activities

Support UAT planning and execution, ensuring issues are tracked and resolved

Monitor implementation KPIs and report progress to leadership

Partner with Client Success on handoff planning and post-launch stabilization

Document delivery playbooks, templates, and best practices to support scale

Contribute to continuous improvement of Enlace's client delivery model

Jump in wherever needed to ensure client commitments are met - no task too small Position Requirements:

3-5 years of experience in project management, consulting, client delivery, implementation, or operations

Strong organizational and prioritization skills in fast-moving environments

Exceptional follow-through

Comfort operating with ambiguity and figuring things out

Strong written and verbal communication skills

Analytical mindset with attention to detail

Bias toward action and accountability

Ability to build credibility with clients and internal stakeholders

Experience in SaaS, startups, consulting, or high-growth companies is a plus Position Perks:

Enlace Health offers competitive benefits and perks to all our employees! Our comprehensive benefits package is one of the many ways we show our employees how valued they are. All full-time employees are eligible for the following:

FREE medical, dental, and vision insurance for employees on select plans

$1740 annual contribution into qualifying HSAs

UNLIMITED time off

Matching 401(k) plan

Mac laptop and accessories

Company-paid short-term and long-term disability

Company-paid life insurance

Employee Assistance Program

Annual professional development stipend All employees are required to maintain confidentiality as related to patient information. Employees are required to follow the acceptable use policy while using any information systems owned or controlled by Enlace. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense. Security roles and responsibilities include:

Implementing and acting in accordance with the organization's information security policies

Protecting assets from unauthorized access, disclosure, modification, destruction, or interference

Executing particular security processes or activities

Ensuring responsibility is assigned to the individual for actions taken

Reporting security events or potential events or other security risks to the organization

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific company requirements. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, disability, or marital status. Applicants must be legally authorized to work in the US.