Switchboard Operator

Switchboard Operator

Department: Switchboard

Hours: per diem Position Summary

Today's Smarter Choice for Care...

Middlesex Health is an independent award winning organization. At Middlesex Health, we have a unique combination of award-winning talent, world-class technology and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.

Position Summary:

The Switchboard Operator is a front-line position requiring exceptional customer service and telephone etiquette skills to ensure that consistent, quality service is being delivered every time. This position functions in accordance with established policies, procedures and hospital standards.

Key Responsibilities:

Accurately utilize the features of the switchboard consoles, headsets, telephones and other related equipment

Answer all calls and respond to requests in a timely, professional and accurate manner

Utilize computer technology to initiate both numeric and alpha pages for routine and emergency situations and record all emergency codes in accordance with established policies

Monitor alarms located in the switchboard and notify appropriate personnel as required

Respond quickly and accurately to STAT and other emergency situations

Maintain confidentiality, security and integrity of patient and organizational data

Ensure release of information is consistent with privacy policies

Performs other duties as assigned by department management Minimum Qualifications:

High School Diploma or equivalent

Demonstrated telephonic customer service experience, preferably in healthcare, is required

Previous switchboard experience is preferred

Excellent listening, verbal and written communication skills

Accurate data entry and basic typing skills

Per Diem: Based on availability; will be scheduled into shifts in advance

Middlesex Health

Based in Middletown, Connecticut, Middlesex Health, a member of the Mayo Clinic Care Network, includes Middlesex Hospital, a not-for-profit magnet hospital with 275 beds, and two Middlesex Health Cancer Center locations. It also features three emergency departments and two urgent care centers, along with many other programs and services. Middlesex Health's network of primary care physicians, medical and surgical specialists, and other employees work to meet the needs of the Middlesex County and Connecticut shoreline communities.

Using innovative technology, Middlesex Health's vision is to be the clear, first choice for medical care, and its mission is to provide the safest, highest-quality care and best experience possible.