NAM-US-Program Manager-Expert (USD)

Tampa - hybrid, 3 days onsite

12 mo

Title: Program Execution Governance Manager

Must have 10-12 years of experience

Must have undergrad degree *Masters (MBA or MS) in Finance or Information Systems preferred

Must have strong stakeholder management experience

Must have payments experience

Must have understanding of different LOBs and involvement within payments

Must have strong data analysis skills

Audit background preferred not required

JOB DESCRIPTION

Operations Optimization and Enablement (OOE) is a team designed to drive change and implement Operations strategy. Operations is helping to lead the Client transformation agenda by rapidly scaling programs of work which will redefine core operations architecture and the processes they support. One key element of OOE is Movement of Funds – This team plays a crucial role in managing and refining risk associated with movements of funds – covering outgoing, incoming, and internal transfers. Focused on defining a clear payment risk appetite, consolidating and reporting payment risks as a unified entity, and harmonizing controls across the enterprise. Approach includes developing a cohesive framework for risk management and reducing reliance on detective controls by implementing proactive measures. By addressing these areas, the aim is to streamline processes, enhance financial stability, and ensure consistent, effective operations throughout the organization.

We are looking for independent contractors who bring a combination of senior subject matter expertise/business analysis/data analysis/program management to support the implementation of strategic controls related to payments and payments risk. Identified candidates will help deliver control program execution across operations, technology, risk and control, and all lines of defense as applicable, ensuring the program parameters are fully defined and fit for purpose, and ensuring management and progress of the program is accurate, complete, on-time, and transparent to the constituent management teams.

Responsibilities:

• Responsible for the day-to-day management of executing milestones and resources on multiple complex projects.

• Identify stakeholders and key organizations to build and manage relationships with each.

• Direct the creation of multiple work projects and manage their alignment to business goals. Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management.

• Lead the identification and drive resolution of issues, including those outside established projects of work.

• Work with stakeholders to ensure project scope definition meets business objectives. Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business goals.

• Drive adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project.

• Assist project team in negotiating for resources owned by other departments in order ensure the project can be completed.

• Direct the development and quality assurance of multiple program status decks, ensuring precise reporting of progress, key metrics, and strategic alignment.

• Partner with project managers to enforce rigorous update cycles, highlight critical risks, and ensure transparent, accurate program status communication to stakeholders.

• Ensure all areas of the program are appropriately staffed. Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.

• Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.

• Escalate program risks to the Program Director, or Program Sponsor, when appropriate.