General Manager

Job Description

CONFIDENTIAL – General Manager

Compensation

Base: $95k-$110k

Performance based bonus up to 20%

Benefits package

Relocation assistance considered for the right candidate

Full Service Hotel Greater Cleveland / Independence, OH Area

A well capitalized hotel ownership group is seeking a hands on, execution focused General Manager to lead a full service, group driven hotel in the Greater Cleveland market. The ownership group is stable, experienced, and committed to long term asset performance—not short term optics.

The Opportunity

This is a true operator’s role, ideal for a General Manager who thrives in complex, full service environments and takes pride in building consistent guest experiences, disciplined operations, and strong leadership teams.

The hotel features:

A sizable guestroom inventory

Meaningful meeting and event space

On site food & beverage

A mix of corporate, group, and transient demand

Success here is driven less by brand mechanics and more by leadership, execution, and accountability.

This role IS for a GM who:

Leads from the floor and knows their operation cold

Is energized by stabilizing and improving service consistency

Understands how rooms, F&B, engineering, and sales actually intersect

Believes culture is built through standards, presence, and follow through

Key Responsibilities

Full P&L ownership across Rooms, F&B, and Events

Drive consistent execution in housekeeping, front office, and maintenance

Lead and develop department heads with clear expectations and accountability

Partner closely with Sales to ensure promises align with operational delivery

Actively manage guest satisfaction, service recovery, and online reputation

Build labor discipline while maintaining a positive, professional culture

Serve as the on property leader and primary steward of the asset

The Ideal Background

Full service hotel GM experience (or senior AGM/Director role ready for GM in a similar asset)

Experience with older or complex physical plants

Proven success stabilizing or improving guest satisfaction scores

Strong understanding of labor management and departmental cost control

Comfort working in group and meeting driven hotels

A calm, confident leadership style rooted in clarity and consistency

Brand experience may include (but is not limited to):

Wyndham, Hilton, IHG, Marriott, or comparable full service portfolios.

What Ownership Values

Long term thinking over short term fixes

Transparency, trust, and operational integrity

Leaders who build teams—not heroes who burn out

A GM who treats the hotel as if they own it

Details will be shared with qualified candidates during the confidential process.

Interested candidates should submit a resume. all inquiries will be handled with discretion.

Full-time