Program Analyst

CLAW Logistics, a North American source for full-service supply chain management, logistics, warehousing, and distribution is seeking a Program Analyst to join our team in Sterling Heights.

JOB OVERVIEW

The Program Analyst supports the Program Manager in the coordination, execution, and monitoring of assigned customer programs and operational initiatives. This role is designed as a developmental position, providing hands-on exposure to logistics operations and customer account management within an asset-based transportation environment.

RESPONSIBILITIES

Program Support

Assist the Program Manager in managing assigned customer programs

Support project development, planning and scheduling to meet customer deadlines

Track implementation steps for new launches

Help document processes and update standard operating procedures Customer & Account Support

Monitor service KPIs such as on-time delivery, claims, etc.

Assist with EDI implementation tracking and system updates

Support contract tracking and renewal reminders

Maintain customer fuel programs to ensure accurate billing Data & Performance Monitoring

Assist in report development to meet company and customer goals

Identify trends or service concerns and escalate appropriately

Support bid tracking

Analyze TMS system activity for data accuracy and customer / location deactivation Administrative & Operational Support

Maintain organized digital files and documentation for assigned programs

Prepare meeting materials and presentation documents

Support the tracking and resolution of TMS support tickets QUALIFICATIONS

Education

Associates degree or equivalent proven experience

Equivalent relevant internship or work experience considered Knowledge

Logistics/transportation (DOT) experience a plus

Familiarity with Microsoft Office

Exposure to TMS systems or EDI a plus Skills

Strong organizational skills

Detail-oriented with strong follow-through

Analytical mindset and comfort working with data

Clear written and verbal communication

Professional demeanor

Ability to manage multiple tasks simultaneously

Eagerness to learn and grow

Solutions oriented Job Type: Full-time

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance