Solutions Manager / Product Manager

Our Dublin, Ohio client has a direct hire opportunity for a Solutions Manager / Product Manager who will be responsible for the strategy, delivery, and ongoing optimization of IT solutions that support commercial functions, including Sales, Marketing, Revenue Operations, Pricing, Customer Experience, and GSC. This role acts as the primary bridge between business stakeholders and IT, ensuring commercial applications align with business objectives, scale effectively, and deliver measurable value.

**The ideal candidate will be based in Columbus, OH or Boston, MA.

Essential Duties and Responsibilities:

In this role, the candidate will take ownership of identifying system improvements, resolving issues before they escalate, and translating business requirements into scalable commercial solutions.

The ideal candidate brings a strong analytical mindset, a knack for uncovering opportunities in data and processes, and a passion for using technology to drive measurable business value.

The commercial applications in scope include but are not limited to CRM: MS Dynamics 365, e-Commerce: Adobe Commerce Cloud, Website/CMS: Optimizely. Solution Ownership & Strategy

Own the end-to-end lifecycle of commercial applications including but not limited to CRM:MS Dynamics 365, e-Commerce: Adobe Commerce Cloud, Website/CMS: Optimizely

Define and maintain solution roadmaps aligned with business and IT strategy

Evaluate and recommend new technologies and enhancements to improve commercial effectiveness and revenue growth

Ensure applications meet performance, security, compliance, and availability standards Business Partnership

Act as a trusted advisor to Sales, Marketing, and Commercial/RevOps leadership.

Translate business requirements into functional and technical solution designs.

Facilitate workshops to elicit detailed requirements, prioritize initiatives, and align stakeholders. Delivery & Implementation

Lead solution design, configuration, integration, testing, and deployment.

Collaborate with business leaders to prioritize demand and manage expectations

Manage relationships with software vendors, system integrators, internal IT teams and managed service providers

Collaborate with other IT delivery teams to ensure overall IT landscape is stable and scalable

Ensure projects are delivered on time, within scope, acceptance criteria are met, and on budget.

Work with key stakeholders to address high-priority questions and deliverables Application & Platform Management

Oversee day-to-day performance, availability, and support of commercial applications.

Lead and govern application development activities, including enhancements, integrations, and new solutions

Oversee internal and external development teams using Agile, DevOps, or hybrid delivery models

Review solution architecture, code quality, and design decisions to ensure best practices

Troubleshoot issues and coordinate with internal IT and external vendors for timely resolution.

Drive root cause analysis and continuous improvement for application issues

Manage application upgrades, patches, and technical debt reduction

Manage system integrations between commercial systems and ERP, data platforms, and finance systems.

Ensure data quality, security, compliance, and system scalability.

Serve as the primary administrator for commercial applications, managing user access, roles, permissions, and configurations. Governance & Continuous Improvement

Establish standards for solution design, documentation, and change management.

Ensure solutions comply with enterprise architecture standards, cybersecurity policies, and regulatory requirements

Support audits, compliance requirements, risk assessments & mitigation, and disaster recovery planning

Enforce documentation, change control, and release management standards

Monitor KPIs and user adoption; drive continuous improvement initiatives. Financial & Resource Management

Manage application budgets, licensing costs, and vendor contracts

Support build vs. buy decisions and cost optimization initiatives

Forecast resource needs and support capacity planning Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Work Experience

Bachelor's degree in Information Systems, Computer Science, Business, or related field.

7-10+ years of IT or enterprise application experience.

7+ years of hands-on or leadership experience with Microsoft Dynamics 365 CRM.

Experience with e-commerce and content management solutions

10+ years of experience in conceptualizing, designing, and implementing large-scale IT solutions

Experience influencing decisions across cross-functional stakeholders

Change management experience and ability to drive adoption of tools/solutions

Leadership and/or oversight of architects & developers designing individual components of a solution

Proven success in requirements elicitation & comprehension to deliver the right technical solutions

Experience in B2B, manufacturing, or enterprise commercial environments.

Knowledge of Lead-to-Cash and Customer Service processes.

Agile / Scrum / ITIL experience.

Process driven mindset & focus

Facilitation & communication skills to work across all levels in the organization

Ability to define problems, collect data, establish facts, and draw valid conclusions

Work well with peers, and superiors in all departments as well as external contacts Technical Skills/Physical Requirements

Microsoft Dynamics 365 or Power Platform certifications

Strong knowledge of:

Dynamics 365 Sales & Customer Service

Power Platform (Power Automate, Power Apps, Power BI)

Dataverse and security model

Experience managing system integrations and vendors.

Strong knowledge and understanding of Azure services and integration tools.

Experience with e-commerce and content management solutions

Solution architecture and governance

Deep technical experience in integrations (ERP and data platforms)

Travel - 15% travel required.

Reference: 1051251

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your experience doesn't align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles!

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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