IT Infrastructure Automation & Innovation Engineer

Description

Job Summary

Vertiv is seeking an IT Infrastructure Automation & Innovation Engineer to drive automation, optimization, and innovation across infrastructure and end user services.

This role focuses on reducing manual effort, improving service efficiency, and enabling scalable operations through automation, orchestration, self-service enablement, and emerging technologies. The Automation & Innovation Lead will define enterprise automation strategy, standardize frameworks, and deliver measurable operational improvements across global IT domains.

This position will be based onsite at Vertiv's HQ location in Westerville, OH.

WHY JOIN US?

Transform at Scale: Lead enterprise-wide automation initiatives across global infrastructure and service operations.

Drive Measurable Impact: Deliver tangible efficiency gains, cycle time reduction, and service quality improvements.

Innovation Leadership: Pilot emerging tools and modern orchestration capabilities to enhance IT service delivery.

Strategic Visibility: Partner with infrastructure, platform, and service teams to modernize operational models.

Responsibilities:

Define the enterprise automation strategy across infrastructure and service domains.

Identify and prioritize automation opportunities aligned with operational efficiency and business impact.

Assist in governing automation standards, tooling, integration models, and architectural alignment.

Embed automation, orchestration, and self-service capabilities into core service delivery processes.

Track and report measurable benefits across efficiency, service quality, and cycle time reduction.

Assess infrastructure and service workflows to identify automation and optimization opportunities.

Design and implement scalable automation solutions across hosting, network, service desk, and core services.

Integrate automation capabilities with ServiceNow workflows and orchestration models.

Standardize reusable automation patterns, scripts, and deployment frameworks.

Ensure automation initiatives align with security, compliance, and enterprise architecture standards.

Reduce operational complexity by eliminating manual handoffs and repetitive tasks.

Pilot emerging tools and technologies to enhance service efficiency, observability, and scalability.

Measure and report automation impact, including reduction in manual effort and improved service performance metrics.

The ideal candidate will demonstrate:

A global enterprise-wide automation framework spanning infrastructure and service domains

Standardized orchestration and workflow integration across ITSM and platform services

Scalable self-service enablement reducing dependency on manual fulfillment

Embedded automation governance aligned with security and architectural controls

Reusable automation design patterns and deployment standards

A measurable operational efficiency and cycle-time reduction model

Integrated observability and performance tracking across automated workflows

Continuous improvement discipline embedded into service delivery processes

Requirements:

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

4 plus years of experience in infrastructure automation, DevOps, platform engineering, or IT service transformation

Strong experience with orchestration tools, scripting (python, Jenkins, etc.), and automation platforms

Experience integrating automation with ITSM platforms (ServiceNow preferred)

Proven success delivering measurable operational efficiency improvements

Strong understanding of enterprise security, compliance, and architecture alignment

Experience leading cross-functional automation initiatives across global teams

Strong analytical, strategic thinking, and executive communication skills

Ability to travel up to 20%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

About Vertiv

Vertiv is a $10.2 billion global critical infrastructure and data center technology company. We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to .

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