Technical Solutions Manager Digital Services

Description

Job Summary

The Technical Solutions Manager – Digital Services partners with Global and Regional Offering Managers to lead Engineering teams through the end-to-end execution and delivery of the service product lifecycle.

Responsibilities:

Translate high-level service offerings into detailed technical requirements and functional specifications in partnership with Product and Engineering teams.

Assess the technical feasibility of proposed service features within current architectural constraints and identify required enhancements or trade-offs.

Partner directly with Engineering teams to clarify requirements, resolve ambiguities, and remove technical blockers during development and release cycles.

Collaborate with Product Owners to influence and prioritize the engineering backlog, ensuring appropriate balance between technical debt, infrastructure needs, scalability, and new feature development.

Ensure all service offerings align with regional data privacy regulations and global security standards in coordination with Legal, Compliance, and IT Security teams.

Monitor and analyze service performance metrics (e.g., latency, uptime, error rates, system utilization) and recommend improvements to ensure operational efficiency and reliability.

Serve as the technical subject matter expert for assigned digital service products and broader data center industry applications.

Drive cross-functional technical alignment by collaborating with engineering leads across business units to ensure interoperability, integration consistency, and architectural coherence.

Work closely with System Architects to optimize the software stack for scalability, performance, and cost efficiency while supporting long-term platform sustainability.

Partner with Offering Management and Sales teams to define success metrics, KPIs, and dashboard requirements to measure service adoption, performance, and business impact.

Provide technical input into global portfolio strategy and go-to-market planning to ensure feasibility, scalability, and operational readiness.

Develop and deliver technical enablement materials, including “train-the-trainer” content, to support sales, marketing, and regional teams.

Prepare and deliver technical presentations, product demonstrations, documentation, and sales enablement tools to support customer engagement.

Support complex customer opportunities and sales escalations by providing technical expertise, architectural guidance, and solution validation.

Requirements:

Bachelor’s Degree in Engineering or related technical degree;

At least 5 years in technical product/services or directly related experience.

Deep marketing experience with strong VoC knowledge

Strong knowledge of relevant customer segments

Technical expertise to translate customer needs/pain points to solutions.

Strong written/oral communication, especially in communicating customer needs.

Strong relationship management skills

Very strong research and analytical skills.

Effectively communicates technical information and complex ideas.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

About Vertiv

Vertiv is a $10.2 billion global critical infrastructure and data center technology company. We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to .

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