Service Coordinator

Job Description

Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services.

ePro Services, an Altus Fire & Life Safey Company, located in Columbus, OH is looking for a Service Coordinator to join our team! The Service Coordinator is primarily responsible for ensuring the smooth coordination of field service activities, maintaining high levels of customer satisfaction, and upholding the company’s commitment to service excellence and core values.

We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members.Responsibilities

Coordinate and schedule subcontractors and service technicians at customer sites

Input technician time daily into the system for accurate labor tracking

Provide technicians with job schedules and scopes of work in a timely manner

Create and manage jobs within the company’s construction management software

Generate and track purchase orders for field service technicians

Support technicians in ordering appropriate materials for job completion

Schedule service work to maximize labor efficiency and minimize downtime

Adjust and reroute technician schedules as needed to accommodate changes or emergencies

Respond to customer inquiries and provide requested service reports and documentation

Handle incoming service calls and coordinate job scheduling with customers

Manage and maintain the electronic job scheduling system

Assist technicians in procuring tools and materials as necessary

Process and submit service work order invoices promptlyRequired Skills

High School Diploma or equivalent.

Minimum 1+ year of experience in customer service, administrative support, operations coordination in related field or industry.

Ability to prioritize and manage multiple tasks and projects while meeting deadlines.

Highly organized with excellent attention to detail.

Solid written and oral communication skills.

Proficiency in computer applications, including Microsoft Word, Excel, and Outlook.

High level of accuracy in all tasks and recordkeeping.

Full-time